Shopify Inbox

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

We've been using the Shopify Inbox app for a few weeks, and it’s been fantastic! The app makes it so easy to engage with our customers in real-time, which they truly appreciate—it’s a seamless way to get them instant help without any barriers. We also love the feature that lets us send a message to customers when we're back in the office, keeping the communication flow smooth. Highly recommend it for any business wanting to boost customer satisfaction and streamline support!

it save our lives, .. customer message us with questions about our web site and found problem and fixed it right away, other wise we would have lose $$$$ of sales.

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers.

The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.

Easy to use. Sometimes there is a delay of a few minutes before a chat message is delivered on my phone, but overall, it's a helpful app.

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

Everything works fine on the computer. But I can't download play market app on my phone.
I originally had the app on my phone but it stopped working. After that, to download the application again, it simply says "An error occurred"
Not having an app on my phone makes me uncomfortable