Reviews (5,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.
So far, it's been pretty good. It has led to a couple of orders and makes it easy to respond to customers from anywhere. I'm going to start trying some of the automated responses soon.
Works well, other than the iOS app constantly has a "1" notification even if there are no new messages.
Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star
Love how you can see what the customer has in their cart. So helpful and how long they have been our customer for. This is very good.
Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.
Really quick and easy way for customers to make contact and for you to provide a response. A notification pings on my phone as soon as I have a message. Helps build your customers confidence if they can make contact easily.
I makes customer communication really easy and everything - the inbox and chat are in one place! Out of hours I can see notifications on my phone and respond if urgent. I have recently used the search chat feature which helped me to identify and contact customers who had been waiting for my new stocks of witch hazel to arrive. I like the information which is display in the chat area to let me know whether it is a new customer, or the spend etc. This context is really useful.
The AI function is perfect.
We hope there is more data report for it.
About the incoming conversions,the respond speed or something.
The available hours need a break or more customized.
THought it was great but it overlaps my shopping cart button on mobile and there's no way to adjust it. Fight and pay to get people to my site, they add my products and then can't get to them to pay?!
Thanks for flagging this, a chat widget covering the cart button on mobile is a real problem since it gets directly in the way of checkout. The widget's mobile placement options are limited, and getting it to clear the cart button usually takes a look at your theme. Our team can help reposition it at help.shopify.com/support, and we'll pass the need for better mobile placement controls along to the Inbox team.
