Shopify Inbox

I found an issue syncing my messages between my phone, iPad and desktop computer. Seems the messages are wrongly time-stamped. Earlier messages are appearing a the bottom while the latest messages appear above, on different devices.

I love the convenience and the ability to tag products and discounts quickly. But please introduce a chatbot into this.

So far, so good. It's pretty simple and seamless. I love the automated responses built in. However, the mobile (iPhone) app is not working properly. I'd give it a 5 otherwise.

I figured it was free so what could it hurt to give customers another option to contact us. Turned out to be the most used form of outside contact from customers. We love that it logs the conversation for reference later. We bundle products for customers into a complete solution and it helps to look back on everything that was discussed. Even more so when it is after hours and you are not able to take notes until back in the office. Install it!

it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)

It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.

I'm incredibly satisfied with the app and my overall experience with Shopify! Having migrated from WordPress and WooCommerce, where I had a dreadful experience, as it crashed in just one day, I can't express how thrilled I am to be here! Especially since my company produces custom luxury faux fur coats, and having an online chat feature for direct sales is crucial for us.

Very easy to set up and helps me stay in touch with customers. I get phone notifications of new messages, so I can stay on top of real-time customer service even when away from the desk.

Trying to force customers to login to SHOP just to send a message. We went from 5-10 inquiries daily to 0 for a full week. People do not want to create a SHOP account just to ask a question.

We need Shopify to be a platform to host OUR website, not a promotion tool for their SHOP app. We should also be asked permission before changes to features on our site are updated. Shopify's constant push to promote SHOP on our website has us looking at alternatives. Please listen to your community on this.

Pretty easy to use. The only disadvantage is that sometimes does not send notifications on desktop