Reviews (5,807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.
Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset (https://bit.ly/3ZOTOgP) to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers. -Elias, Shopify Support
I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. I have nearly completely gotten my customers away from emailing me (which, the emails are constantly getting "lost in space" and to using the chatbox instead. I do however wish there was a way to save the old chats into a customer file so I could go back and review what we have discussed. That would certainly be a handy feature! But all in all its been a great add to communicating with my customers.
Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the feedback. We will be happy to report these bugs to our development team. Thanks again! -Elias, Shopify Support
Makes life much easier for my customers and our team to have offline conversations with each other. A great time saver and helps keep the topics relevent and active.
I use this app to get messages from all customers, whether on Facebook, Instagram, or Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address; I also receive a desktop notification. It is awesome!
It has potential but still needs improvement. I rarely get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers. ** Update! Getting much better!! **** Next update*** Notifications are working great now! I changed to 5 stars!!
Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link, https://bit.ly/3c5icUc, and they can assist you with troubleshooting. -Imogen, Shopify Support
Hey its an awesome super simple APP ... slightly limited be awesome to have the ability to add another 2-3 auto questions but otherwise zero complaints - Look forward to the AI agent stepping in
It is a great tool to speak to customers quickly. Thanks
可以即時看到顧客的購物車, 也可以傳送折扣碼及商品, 對談非常方便!
Diese App. ist super, können wir jeden dazu raten Sie zu Instalieren.
Herzliche Grüße aus München.
Juwelier Schafranek
