Reviews (5,807)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.

Edited April 13, 2026

It is a very good app and easy to use and interact with customers.
The auto answer facility is superb and easy to use

Photo World Lab
South Africa
6 months using the app
Edited September 1, 2026

Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!

Let Me Be México
Mexico
8 months using the app
May 5, 2026

Great app to provide customer service.

Navaja Land
United States
12 months using the app
May 4, 2026

Great App so far

Hollo Shoe
United States
About 3 years using the app
March 27, 2026

L'ho disinstallata perché venivo contattata solo da spam per phishing e furto d'identitá.

Gaudino Aesthetic
Italy
5 months using the app
June 12, 2026

mi trovo bene, messaggi veloci

Visione Ottica
Italy
Over 3 years using the app
March 25, 2026

No me aparece en mi página si entro desde el celular y no hay un soporte con personas para ayudarme a ver qué es. EStaba activado en la parte de "Temas" en las "incrustaciones de apps", desinstalé y reinstalé, y nada

Sarang Korean Beauty
Chile
6 days using the app
Shopify replied June 19, 2026

Gracias por contarnos los pasos que ya probaste. Cuando el chat no aparece aunque la incrustación esté activada, a menudo es un conflicto con el tema: prueba activándolo en un tema predeterminado (como Dawn) y confirma que el tema esté publicado y guardado. Si quieres que alguien lo revise contigo, puedes hablar con nuestro equipo en help.shopify.com/support.

March 24, 2026

무료로서는 너무좋습니다. 그래도 폰트 크기 조절만 가능했더라면 더 좋았을텐데 쪼금 아쉬워서 별3개만 드립니다.

나머지는 딱히 불편하것 없이 잘 사용중입니다.

메기드
South Korea
About 1 month using the app
Shopify replied June 25, 2026

좋게 평가해 주셔서 감사합니다. 큰 불편 없이 잘 사용하고 계신다니 정말 기쁩니다. 폰트 크기 조절이 가능하면 좋겠다는 의견도 잘 확인했습니다. 이런 피드백은 Inbox를 개선하는 데 큰 도움이 되며, 팀에 잘 전달하겠습니다. 시간 내어 소중한 의견 남겨 주셔서 감사합니다.

April 30, 2026

very good

BALIVENO FASHION HOUSE LTD
United Kingdom
Over 3 years using the app
March 2, 2026

Very easy to operate, awesome user interface, clear and the auto AI responses are fantastic.

Sun & Wing Studio
United States
4 months using the app