Reviews (5,807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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An easy app to use but I wish there was a silence option for out of hours questions
Ya no sirve para plan started
Hola CODIGO URBANO ELITE, sentimos el problema. Encontramos y corregimos un error que impedía que el chat actualizado cargara correctamente en tiendas con el plan Starter. No necesitas cambiar de plan. Si aún no funciona, ponte en contacto con Soporte de Shopify para que revisemos tu tienda.
Da mobile funziona molto bene, da pc desktop si perdono troppi secondi prima di arrivare alla chat vera e propria. Un'altra cosa importante, se un cliente ha nel frattempo un carrello, lo stesso si può vedere nella colonna a destra ma la descrizione delle varianti viene nascosta.. ed è importantissima.
really like this -all linked to customers , and their history etc -so makes it very very easy
Muy buena experiencia, muy rápido y eficiente! gracias
i love it it helps me with my customer service faster. because email can get lost in all the spam we recieve on a daily basis.
this app helps a lot :o)
It's been great. Customers can get an answer quickly and it doesn't take up too much of my time
5/5
there is no any statistics.
Thanks for the feedback. Reporting on conversations and response times is a fair thing to want from Inbox, and we'll pass this along to the team as a feature request. If there are particular metrics you'd find most useful, sharing them at help.shopify.com/support helps us route the feedback to the right place. We appreciate you flagging it.
