Reviews (5,817)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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So easy for my customers to message me and I love that it informs me immediately, unlike an email.
How do I remove this piece of rubbish from my store?
Sorry, I meant to say garbage from my store.
Do you bother to test your apps at all, or are you so in love with AI that you think it doesn't matter.
The developer has come back saying I can turn off this app anytime, which again isn't true.
Cannot belive how sloppy these Shopify apps are becoming
Hi Inbox is an app that you can uninstall at anytime, or turn off within your Theme Editor.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
Very pleasant and easy to use; the AI responses are scary accurate
It works well, but it'd be nice if it had more data as to the customers activities on-site....Zoho apps have this and their not native...I'd think it to be quite easy to include this on a native shopify app.
Thanks for the kind words and the thoughtful suggestion. Deeper visibility into on-site customer activity is a great idea for Inbox, and we've shared it with the team that builds the app. If you'd like a rundown of the customer context available in conversations today, our team at help.shopify.com/support is happy to walk you through it. We appreciate you taking the time to share this.
BLOCK SENDER FEATURE SORELY NEEDED. The same person spams me over and over and all Shopify Inbox lets you do is block the conversation. Absurdly useless!!!
How could you mess up this app so badly? Customer need to create an account now in order to ask simple questions?
Thank you for the direct feedback. Customers should not need an account just to ask a simple question, and we built the option back. A new Inbox setting lets customers start a chat by sharing only their name and email, like classic Inbox, and it is rolling out to all stores now. We default to sign-in because it confirms the customer owns the email they leave, so your follow-ups reach a real person, but the choice is now yours. You will find it under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline.
This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email
Hi there - you can change the settings to what works for your store by going into Admin > Sales channels > Inbox > Collect customer details and choose between the options available. We find merchants who configure this based on their unique needs get better results.
Bonjour,
Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique.
Nous avons besoin d’une option dans les réglages du chat permettant :
- de choisir la couleur de fond du bouton ;
- de choisir la couleur du texte ;
- ou de masquer complètement le bouton.
Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable.
Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify.
Merci de transmettre cette demande à l’équipe produit concernée.
I love the fact when the customer respond a response is already typed in the reply
