Reviews (5,818)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
Das aktuelle Update ist für mich ein massiver Rückschritt.
Besonders problematisch ist die neue Navigation. Kunden können sich nach bestimmten Aktionen bzw. Instant Answers nicht vernünftig zurück navigieren. Statt einer einfachen und erwartbaren „Zurück“-Funktion landet man teilweise in völlig unlogischen Zuständen oder bekommt erneut Aufforderungen zur Anmeldung angezeigt.
Noch unverständlicher ist der auffällige „Anmelden“-Button im Chat-Header. Obwohl anonyme Chats aktiviert sind und eine Anmeldung für den normalen Chat überhaupt nicht erforderlich ist, wird dem Kunden dieser Button permanent angezeigt. Warum gibt es keine einfache Einstellung, mit der Händler diesen Anmeldebutton deaktivieren können?
Genau solche Dinge erzeugen Reibung an einer Stelle, an der Kunden eigentlich schnell und unkompliziert Kontakt aufnehmen sollen.
Agent is limited; even if we give it info, it keeps responding as if it is clueless.
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.
The latest update completely changed how it looks for the worse. It isn't something you can can change like a theme feature.
I will be removing this app as soon as I can make a replacement.
Thanks for this review. You asked for more control over how the chat looks, and that is now live. In your Shopify Admin, go to Sales channels > Inbox and click the pencil icon next to the Inbox name. It opens the Theme editor on the Inbox app embed, where you can adjust text size, chat button size, and colors, so the chat can be as prominent or as subtle as you want.
Very helpful replying back with the customers when I'm not around to communicate with them.
Getting answers completely wrong. I need help turning the chatbot off.
Bom dia,
Muito bom, recomendo!
Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site.
Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site.
E está tudo configurado corretamente...
Bom dia! Muito obrigado pelo feedback e por recomendar o app. Já estamos corrigindo esse bug para que o link do produto apareça corretamente no card da conversa. Agradecemos por nos avisar!
The previous version was working well. The new version harms our business significantly. Please revert it back to the previous bold and clean version. V
Hi Natuross, sorry the updated design is not working for your store. The previous widget cannot be restored, but you can customize the new one from Sales channels → Inbox by selecting the pencil beside Inbox. This opens the theme editor, where you can flip "Invert activator colors" to make the chat more visible. Coming soon we will enable more settings for font size etc.
Nice to see that there is traffic to my shop as I haven't had many sales apart from one. Reading messages from potential customers is incouraging, it also gives me hope that one day I will look back and think about these messages that gave me courage to keep fighting for success.
Hello,
I would like to report an issue with the Shopify Inbox chat widget that started occurring after the latest app update.
Issue Description:
Device / Orientation: Mobile smartphones in portrait orientation.
Behavior: When clicking the chat bubble icon to open the chat, the chat window does not open, and the chat bubble icon completely disappears from the screen.
Theme: Taiga.
Additional Details:
The widget functions correctly on desktop, tablets, and smartphones in landscape mode.
The issue appears to be related to how the iframe container height and responsive breakpoints are handled on mobile portrait view.
Please forward this report to the Inbox development team so a patch or fix can be released.
