Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders
Would recommend because it's user-friendly and informative, allows to cancel labels, good customer services.
The app is easily accessible to several of our staff members so we can answer customers very quickly!
Simple to use, helps give customers that personal touch they seem to like.
Absolutely brilliant, easy to use and a great way to instantly connect with customers.
can't get any users to be able to chat on this except for myself. poor interface.
I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!
For an app that's free, it's extremely good. there are ofcoure a lot of things that can be improved, but overall great experience
there is no way to export the chat messages out of inbox app
Only been using the app for a few days, but seems to be simple to use, well thought through and effective.
