Reviews (5,807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Works as I need it to. It's actually my preferred way to communicate with customers.
Would be more recommendable if we get customer contact name along with mail address with every inbox message.
I like this app, very helpful to respond to your inbox message.
The replies to customer messages are good.
Great for chatting to potential sales customers. More features including translation would be great...
I like the options and the AI responses after reading what the customer said. Very good!
it's too difficult to change the notification device. it's going to a device i no longer have
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- Shopify Inbox team
Very easy to use. I have been successfully interacting with clients.
Great way to communicate with customers. I have it set to email, so I never miss a message.
is good , but most of the messeges come from people trying to sell sou services about helping you with your wbesite.
