Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Love the app - we can answer quickly and efficiently and handle our clients almost as quickly as they message us.
This app works quite well. I do wish it had some more pro level features, but it is a great app for interfacing with your customers.
i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
needs a more noticeable sound when messages arrive!
It just works, and I don't have to pay anything extra for it. It has made customer interaction a thousand times more feasible, convenient, and effective.
Simple to set up, simple to use. Love the automated messages I set up for my customers. I love that it's free and don't have to pay additional monthly. It's fast.
Thank you I like this a lot. It helps me have direct connection to my customers.
So far, so good. Overall, it has a basic function but works pretty well. Quick Answer is a great feature. Give me an LLM or Langchain pipeline and I'll give it 10 stars. :)
I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.
It gets the job done. It allows me to communicate easily with both new and existing clients. The settings are also adjustable on my cell phone I would recommend this app
