Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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This App is very convenient to use for all of your messages to custumers. You can notice immediately any asked question from them and answer back immediately as well. Good customer service is very important for my business. I recommend this App.
So far so good. I like that you can use custom replies to assist the customers beforehand. It also keeps a record of the customer's information which is nice.
Such a great app helps us manage all our messages to the best of our abilities and keeps our chat organized.
Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.
Hi, thank you for your review. For context, the reason behind the email address requirement prior to chatting is to allow merchants to follow up with customers in case they leave the chat or store. I can totally understand your perspective however, so I'll be sure to pass along your thoughts to our internal development team. Thanks again! -Kimi, Shopify Support
Easy to set up and use. The phone app makes responding to messages super easy no matter where I am.
Very easy to use!! I like the section of questions and answers.
Also, the users use a lot the inbox
nice tool for my store to cooperate with customers,
it works promptly and clear 24 and 7
thank you, Shopify team, for that!
So far so good. Absolutely love this app and I think it's very crucial for any business as a way to give future and current customers an easier way to contact you.
Works great so far! Havent had any issues any issues and keeps me in contact with my customers. Enjoying the services offered by Shopify.
This app has helped us tremendously with answering customer questions before and after orders! Innovative way to stay in contact with customers as they have questions.
