Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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I love Shopify Inbox - it's a valuable tool for my business. I've turned many inquiries into sales because it's so instant.
Works really well - I like the ability to add a link to a product easily or add an image - Tim - Design In The Sand
I like it to be able to chat with customer quickly. I wish i can see the link of the items they are viewing at the time of chat but otherwise all good. Thanks.
Good app, notifies the chatting info immediately, helps more customers to visit the store.
Very easy to connect with customer and leads..!! Quick action possible with our mobile app...
not good it blocks my menu and blocks online store on mobile
Hi there, thank you for your review and feedback. You do have the ability to move the Inbox app chat icon to the left or right side of the store as well has adjust it's position vertically. If you need assistance with that, please don't hesitate to contact our authenticated support team: https://bit.ly/2AWw5VA. Thank you! -Shay, Shopify Support
This app works quite well. I do wish it had some more pro level features, but it is a great app for interfacing with your customers.
less useful now that facebook and instagram not in the same box too few automated responses
Thank you for your review! -Emily, Shopify Support
i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
needs a more noticeable sound when messages arrive!
