Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Very helpful app, and it now supports multi-store businesses.
needs to include all other chats FB, Apple, Twitter, etc
Thank you for your review and feedback! -Emily, Shopify Support
Works well and allows for effective communication with our prospects.
straightforward, convenient, love that it has the customer information and what they ordered next to the chat box.
When you are offline the message comes right to your email box. It gives you the opportunity to reply to your customer right away.
Really needs voice or video connection to the customer for better customer service.
Easy to use, great for customer questions and our replies.
I like at if a customer has a question about a specific book and they have it in their cart, I can easily know what they are asking about.
So good, it helps us to contact our customer easily.
I like the auto reply! really helps this time of year when getting lots of emails.
