Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Love having this feature to communicate with customers and being able to share current discounts and sales
Very handy. Allows me to communicate with my customers in real time.
So far its been solid. Easy to use, good we can send photos/videos.
Just set it up in a few minutes and already had a customer ask questions before completing a sale. Love it!
I'd love it to be better integrated with the admin pages - aside from that - its pretty neat!
I love this app so far! Was used by customers as soon as I installed it!
It works very well. I love that I can set the available hours and that I receive an email when someone submits a question.
Easy to use. Provides useful info about customer.
I find the Shopify Inbox to work perfectly in my store. As soon as a customer has a question and sends me a message I am notified right away and can reply quickly.
Good app easy to use works very lean on cellular networks as well.
