Reviews (5,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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nice options! there have been a few issues but the communication from the team was great.
Fantastic way to connect live with customers, allows me to add discounts and products too. Thanks for the great app!
Excellent app. Stopped using paid apps as this was so easy to use and had all the features we required and is free. Recommend you try it for your business too. MLx
Productivity has gone up. Far less email requests to deal with now.
Does the job, better than many out there and free. What more could you ask for.
I have the chat open on my laptop and my computer but they don't update. If I "close" a conversation one on my computer, it stays on my laptop.
It's asimple way to deal with customer queries. Nothing fancy but it works :)
Any easy way to chat with your customers if they need help.
I love how easy it is to communicate with customers on of offline. Great feature
Hello,
Thank you for the app. We have been using Shopify Inbox for the last 2 years for free and it is good app to communicate with customers. We recommend it.
Best regards.
