Reviews (5,803)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Does the job, better than many out there and free. What more could you ask for.
I have the chat open on my laptop and my computer but they don't update. If I "close" a conversation one on my computer, it stays on my laptop.
It's asimple way to deal with customer queries. Nothing fancy but it works :)
Any easy way to chat with your customers if they need help.
I love how easy it is to communicate with customers on of offline. Great feature
Hello,
Thank you for the app. We have been using Shopify Inbox for the last 2 years for free and it is good app to communicate with customers. We recommend it.
Best regards.
Love having this feature to communicate with customers and being able to share current discounts and sales
Very handy. Allows me to communicate with my customers in real time.
So far its been solid. Easy to use, good we can send photos/videos.
Just set it up in a few minutes and already had a customer ask questions before completing a sale. Love it!
