Reviews (230)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, affordable solution for WhatsApp marketing and customer communication, especially with Shopify. They highlight smooth integration, reliable automations for abandoned carts, COD confirmation, order and shipping updates, and broadcast campaigns. One‑click catalog sharing and templates help boost conversions and sales. Teams value centralized chats, quick replies, mobile access, and Instagram automations, calling it user‑friendly and good value for money.

November 21, 2022

Very helpful with automation! Integration with Shopify has made it easier! The support that we have received so far has been on par or even better than expected

URturms
India
20 days using the app
October 9, 2021

This app is super fantastic. Our orders increased due to decreased abandoned rate. We would recommend this to all shopify users- to improve their customer experience.

The Creative Dukaan
India
11 minutes using the app
interakt.shop replied October 10, 2021

Thank you creative dukaan! We look forward to help you scale your business as we go along!

Edited February 27, 2024

most of the errors in the catalog in conversion and integration are not available on the WhatsApp help icon on home or every page this one is a solution or problems ? 

Kansawala
India
5 months using the app
April 13, 2022

Really liked the features. Helpful to send automated order related notifications on WhatsApp. The new catalog feature is also amazing. Good support and overall great experience.

MARKET 99
India
About 2 months using the app
interakt.shop replied August 21, 2022

Thank you team Market 99! We look forward to help you scale better!

October 21, 2022

There is no need now for someone to pickup calls and answer for delivery & return related issues. The chatbot works like a dream & the support from the Interakt Team is just too good.

SR Store
India
9 months using the app
December 8, 2022

Great experience! Support is extremely helpful with set-up and resolving any queries. The campaigns and automations are easy to set-up for my ecommerce store and the platform is very user-friendly.

Nisarga Herbs
India
19 days using the app
October 13, 2021

We used this app to help us communicate with our customers in a timely manner. We really like how it makes the entire process of updating our customers and providing them support over Whatsapp - extremely easy and affordable.

Limese India
India
2 days using the app
interakt.shop replied January 4, 2022

Thank you team Limese for your review!

October 6, 2021

Team was very responsive in the getting the integration done. The configuration is also easy and straight forward. All our customers were able to receive notifications automatically on top of that we were also able to send promotion campaigns.

Beyond Inks
India
14 days using the app
interakt.shop replied October 6, 2021

Thank you Team Beyond Inks for your response. We look forward to building and supporting your business and your goals.

March 31, 2023

Support has been given quickly after raising a ticket. Support team is knowledgable and helpful to remove my inconvenience. Explained the system in a very clear words. UI/UX has been very smooth to use of. Hopeful for the good experience ahead.

LM Pet Shop
India
29 days using the app
February 20, 2023

The platform is really simple and easy to use! Rahul & Akansh helped me through the onboarding and set up over a few calls and looked into all the queries I had to set up my store campaigns, add users, templates etc. Would definitely recommend using their services.

Big Bear Farms
India
21 days using the app