Interakt ‑ WhatsApp Marketing

Interakt app has been very useful for my business especially in sending automated messages to my customers. Apart from this, their support is very active and helpful in resolving any queries that I have.

I would highly recommend Interakt app to anyone willing to automte their messaging.

Useless support. Guys i would not recommend any such app where getting customer support is a big task. I have wasted so much of my time on this app for setting up but there is no proper support from the app. Creating a simple ticket is a task. I would better opt for Wati which might be lil expensive but have better support

If I could rate Interakt below zero, I genuinely would. From day one, their Indian sales team tried to push a $432/year plan on me for an app I never even got to properly use. They held a charge, and because I refused to pay for something I did not use, my shopify website was suspended. Yes - my entire Shopify store, just because of an app subscription I never agreed to continue.
I had to escalate this nightmare to Shopify Support, who thankfully stepped in and fixed the mess Interakt created.
Fast forward one year later, and unbelievably, I receive an email from Shopify saying I now owe another $432 for Interakt’s “renewal.” A renewal for a service I never used, never renewed, and never wanted in the first place. Absolutely ridiculous.
I reached out to Interakt again, hoping this could be sorted out quickly. Instead, I was met with one of the most unprofessional support interactions I’ve ever experienced. Rude, unhelpful, dismissive - the complete opposite of what any paying customer should deal with.
The chat was handled by bhavika.patel@haptik.co, and before I could even finish explaining my issue, she closed the chat. Just like that. No help. No resolution. Nothing.
At this point, I am convinced:
Please do not fall for this company.
Their sales tactics are aggressive, their billing practices make no sense, and their support is shockingly unprofessional.
There are plenty of apps out there - just avoid this one unless you’re prepared for stress, confusion, and unexpected charges.

thank you much for help and setting up the automations.

Very disappointing experience with Interakt.

Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss.

We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action.

For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this.

Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users.
It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages
I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

The automation features and WhatsApp integration have made our processes much more efficient, allowing us to focus on what really matters: building stronger relationships with our clients. As a result, we’ve seen a noticeable increase in our sales and a more professional image overall.

There has been absolutely no help from Interakt. The customer service is the worst I have come across. The payments are not going through from over 2 months and we have been requesting them to cancel the subscription, only to hear silence. Extremely bad way oof doing business

We have been using Interakt for around a year now and found it to be a good tool for WhatsApp marketing. The integration and campaign features work well and are easy to use. Though the platform still has room for improvement to make it more user-friendly, we understand it’s in a developing stage and expect it to become even better in the future.

The only major concern is the delay and lack of clarity in support responses. While some team members are helpful, the support team overall needs to be more knowledgeable about Interakt’s features to guide users effectively. Apart from that, everything else is good — we’re happy to use a platform proudly made in India.