Interakt ‑ WhatsApp Marketing

I have been using Interakt for a long time now!!
The app is so useful and have helped increase my ROI with a lot of automations and marketing campaigns.
The support team is the best, worked with Nash and Siddharth.
And the best part! Their pricing plan is sooo affordable.
Highly recommended!!

Interakt – Sell on WhatsApp has been a seamless addition to our Shopify store at Supersox. Setting it up was quick, and syncing our product catalog to WhatsApp was effortless.

One-click catalog sharing makes it easy to promote products.
Customers can directly add items to their carts from WhatsApp.
Helps us recover abandoned carts and improve conversions.
Simple and effective way to turn WhatsApp inquiries into sales.

This app has made our WhatsApp channel a powerful sales tool. It’s user-friendly, reliable, and has helped us engage better with our customers. Definitely recommend it!

I strongly recommend not taking Interakt for WhatsApp marketing. Their service is worst of the worst.

I took a paid subscription, but for the last 2 months I haven’t been able to do marketing because Interakt keeps rejecting my templates. The shocking part is: they reject even the inbuilt templates that Interakt itself provides.
So basically, Interakt makes templates and Interakt itself rejects them then what is the use?

When I complained, they activated 2 templates, but even after that marketing still doesn’t work. Another error keeps coming like “no data / no details”, and campaigns don’t run.

I have been raising issues for a long time, but no proper response, no solution. I wasted money + more than money, my time due to their poor support and broken system.

Conclusion: Don’t waste your time and money. Choose another WhatsApp marketing provider.

Interakt works well and has some useful automation and catalog features for WhatsApp. However, they must improve on their support.

As a Shopify store owner, Interakt has been super helpful in managing all our WhatsApp updates—order confirmations, shipping updates, and more are now fully automated!”

App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself
Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care
Sales team is only promising on Sales...and soon after you pay, they divert you to other departments

Interakt integrates seamlessly with Shopify and WhatsApp. We’ve recovered more abandoned carts and improved customer engagement.

Interakt Platform is good for automated campaigns and seamless catalog integration. However, one piece of feedback: there is no option to filter customers who have clicked a button in the welcome message.

Dear Interakt Team,

We are writing to formally express our concern regarding the recent experience with your service integration on our Shopify store.

Despite our interest in using Interakt, we faced multiple technical issues from the beginning, including incomplete setup and delayed response times from your system. This has significantly affected our onboarding experience, and as a result, we decided to cancel the service within a week of installation. The cancellation was purely based on service inefficiencies and not due to any fault on our part.

However, we are now receiving communication from your team in a pressuring tone, which is not appreciated, especially given the circumstances. Kindly understand that we did not receive the level of service promised and should not be liable for any charges when the setup was never fully functional.

We request you to:

Confirm the cancellation of the service without any further charges.

Stop any further communication that includes undue pressure or inappropriate tone.

Share a written confirmation that no charges will be levied going forward.

We hope this matter can be resolved professionally and amicably.

Regards,
Naveen Chandra Chava
Kotson Mattress
hello@kotsonmattress.com

7th March Feedback:

very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own.

Adding my comment on 10th April:

Status quo. No change.

The support team is unqualified and untrained. They don't know how to set up what they have assured/sold.

Attention prospective buyers: don't fall for their promos on: "Click to what's app Meta Ads". There is an issue and they don't have a solution.