Interakt ‑ Sell on WhatsApp

Very disappointing experience with Interakt.

Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss.

We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action.

For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this.

Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Once you take the plan, nobody will support you to set up the account. During taking payment , people will come and take the payment first via shopify subscription and do false commitment that their team will immediately contact us and set up the required things. But actually nothing happens like that. Its a cheating

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users.
It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages
I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

I connected Interakt to my shopify store 2 months back and my experience so far has been flawless. The interface is quite simple and easy to navigate and set up by myself and whenever i have any questions, the support team (Pranali Kamble) have been amazingly efficient in their help. The team has been patient and gone out of their way to explain features that I did not even realize that i needed. Thank you. Keep up the great work.

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

Using Interakt has been a game changer for our business! It’s helped us communicate with our clients in a much more professional and organized way. The platform made it easy to manage conversations, follow up efficiently, and ultimately increase our sales. Highly recommended for any business looking to improve customer engagement and grow faster!

We at Supersox have been using Interakt – WhatsApp Marketing and it has made a huge difference in how we connect with our customers.

Abandoned cart reminders have improved our recovery rate.
COD order confirmation on WhatsApp reduced returns significantly.
Bulk campaign feature helps us reach customers instantly for new launches & offers.
Shared team inbox keeps all customer conversations well-organized.

The automation features save us time, and our customers appreciate the quick updates and personalized communication. Highly recommend this app for any Shopify store looking to grow sales through WhatsApp.

I strongly recommend not taking Interakt for WhatsApp marketing. Their service is worst of the worst.

I took a paid subscription, but for the last 2 months I haven’t been able to do marketing because Interakt keeps rejecting my templates. The shocking part is: they reject even the inbuilt templates that Interakt itself provides.
So basically, Interakt makes templates and Interakt itself rejects them then what is the use?

When I complained, they activated 2 templates, but even after that marketing still doesn’t work. Another error keeps coming like “no data / no details”, and campaigns don’t run.

I have been raising issues for a long time, but no proper response, no solution. I wasted money + more than money, my time due to their poor support and broken system.

Conclusion: Don’t waste your time and money. Choose another WhatsApp marketing provider.

worst customer support ever, tried connecting with them but they've created a smart bot on Interakt dashboard to fool us, they always just say we'll call back, agent will contact you, but no, I haven't received any calls or email in the last 15 days. I tried to reach them, but had no luck.

Hope you guys will be aware before installing this app.

I had a very disappointing experience with Interakt.

After paying $35, I was never able to properly use the app despite following all the steps. I reached out to support several times and eventually got on a call with a member of the support team.

Unfortunately, the call was unhelpful and quite rude. I was told that there was a “knowledge gap” on my side and that “we are moving in circles,” which felt very dismissive instead of solution-oriented.

Despite the app not working for me, I was also told that a refund would not be possible due to company policy.
Overall, this has been one of the most frustrating Shopify apps I’ve tried, and I would not recommend it.