Reviews (299)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for WhatsApp automation and marketing that boosts sales, especially via abandoned cart recovery, COD confirmation, and bulk campaigns. They like the seamless Shopify integration for order updates, tracking, and broadcasts, plus shared inbox, catalogs, quick replies, and templates for organized customer communication. Many find it intuitive, reliable, and affordable, and praise the responsive, hands-on support and onboarding for scaling D2C and e‑commerce operations.
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App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself
Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care
Sales team is only promising on Sales...and soon after you pay, they divert you to other departments
No customer service at all.
its been 10days and still it doesn't sync fully. You can not contact customer support because there is no such option. only option is automated chat which gives useless help article links.
Very nice, its easy to use and team also cooperative but issue is didn't provide dedicated account manger.
We have been using Interakt for sometime now, the automated campaigns are working well and we are just trying to explore catalog feature now
The Interakt ‑ Sell on WhatsApp app simplifies catalog setup, but lacks variant options similar to those provided by Haptik for Jio. It would greatly enhance the user experience, especially for 'Advanced' subscribers, if this feature were made available.
The integration features and automation in this application are impressive, particularly the catalog management capabilities. Overall, it's a well-designed app. However, one area that could be improved is the response time for emails. Enhancing this aspect would ensure that we receive timely replies, thereby optimizing communication efficiency.
we have started using interakt since november. Everything works well, had some issues with catalog but that has been addressed well by the team. thanks
We have been using Interakt for few months now. The automation and catalog feature works well, still hoping for more automation features though. Overall serves the purpose!
thank you much for help and setting up the automations.
The product and support are both mediocre. They overcharged us significantly during one month, and when we asked them why its apparently because they undercharged us for the previous 6 months.
Now for the past 10 days we've been unable to respond to most of our customer messages via the app, and the customer support's response is simply that they've escalated the issue to their tech team.
We migrated our WhatsApp API account from Freshchat a while back because we thought Interakt would have a better shopping experience, but even the shopping experience is fairly subpar.
