Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

April 6, 2020

This product and the support are unreal...Joel and his team have done nothing less during these trying times than offer the greatest customer service I have ever seen. Thank you! Highly recommended!

inchofmetal
United States
About 1 year using the app
April 8, 2020

This app is awesome. The customer service that comes along with it is even better. I highly suggest this app for special shipping scenarios!

Immersion Research
United States
2 months using the app
April 28, 2020

I installed the app and the team helped me configure my little semi-complex setup exactly how I wanted it. The app has so many configuration options I'm amazed!

Very helpful having the Livechat to discuss the requirements also.

The Cupcake Room
Australia
7 days using the app
April 29, 2020

We have been using this app for about a year now. We have some very specific needs for shipping rate calculations. This app allows us to set those detailed adjustments to work automatically, and that has been very useful. At first, all of the options were a little daunting. But the developer has always been responsive and helpful. Once we got things dialed in, it did exactly what we needed.

Denny Austin
All American Sharpener

All American Sharpener
United States
About 1 year using the app
May 6, 2020

We misconfigured our shipping settings so I had to reach out to customer service for help. Paul not only found the problem quickly, but he also helped us fix it too. I wish all companies had the customer service Intuitive Shipping has! Thanks again!

Card Cavern Trading Cards, LLC
United States
Over 1 year using the app
May 11, 2020

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

SaveCo Cash & Carry
United Kingdom
17 days using the app
Edited May 15, 2020

If there were 10 stars for this app I would rate them 11. App is extremely flexible and will do almost anything that most businesses will need. Support has been very professional, prompt and extremely helpful.

Nails Plus
United States
27 days using the app
May 20, 2020

We're a comic book publisher that ships a variety of products that have differing packaging needs. Unfortunately, Shopify's native shipping calculator is inadequate for our needs, so we had to look for a 3rd party app. I'm really glad I stumbled upon this one!

I have nothing but great things to say about Intuitive Shipping. If you have complex shipping needs that are outside the scope of Shopify's native shipping calculator, this really is the best app out there. I know because I've tried a few of them. The customizability is vast. You can make it do just about anything imaginable. Its calculations are fast and reliable, even with complex rules.

At first glance, getting set up properly can seem daunting, but Intuitive Shipping's support is outstanding. They've always gone the extra mile to help us out, even when we were still in trial mode. I'd like to thank Paul Cann in customer service especially. He's very knowledgeable and he spent a lot of time helping me understand the more advanced features so that I could get our shipping scenarios set up with little fuss.

The other day, we had a major issue with our store related to a cart migration that made Intuitive Shipping's billing go haywire. When I explained the situation to Intuitive Shipping, they quickly escalated the issue and the co-founder got in touch with me the very next day to help get everything sorted out. Compared to a lot of other app developers that can sometimes take days to respond, it's refreshing to know that some developers really care.

I'm sure we'll be using Intuitive Shipping for years to come. I'm a very happy customer!

CoffinComicsShop.com
United States
3 months using the app
May 22, 2020

This is a wonderful app that has the option to create virtually any scenario to achieve your shipping goals. You're able to combine shipping options, add free shipping for the entire order or specific products, charge different rates by distance, and the list goes on.
The staff is incredibly kind and helpful, as well and dedicated to helping you achieve exactly what you're looking to do!

Ville + Rue
United States
5 months using the app
May 26, 2020

This app takes a lot of set up (depending on your needs and our needs were complicated) but Paul was amazing and helped with every step and question. Now the app runs seamlessly, and we only make small changes as needed by season or special circumstance. Paul has also been amazing for the random questions that pop up from time to time. Chat is great feature, emails are answered by the next day, and it is simple enough to set up a video call if needed. Very satisfied with our choice to go with Intuitive Shipping app for our online store.

Walking with Purpose
United States
9 months using the app