Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

March 27, 2025

I can't say enough good things about this app, it has been able to do everything we need it to. It handles our product specific handling costs perfectly and is able to provide our carrier rates. When we reached out to the developer with a question they were super responsive and helpful.

Peaceful Valley Furniture
United States
Over 2 years using the app
Intuitive Shipping Inc replied April 17, 2025

Thank you for the awesome feedback! We’re thrilled to hear that Intuitive Shipping is checking all the boxes for your business. It’s also great to know our support team was quick to respond and helpful when you needed a hand. If anything new comes up or you’d like to explore more features, feel free to connect with us. We’re always here to help!

Best regards,

Ron Anderson
Technical Strategist

March 27, 2025

This is a fantastic app and team! Before we even started paying for the app, we had several email threads and video calls with a support team member to help us make sure we set up everything correctly. This app helps us make regional zones that include different shipping rates and costs. It easily connected with our ShipStation account to pull in the correct shipping options. So glad we found this app and team.

Slickhorn Ranch
United States
About 1 month using the app
Intuitive Shipping Inc replied April 17, 2025

Wow, thank you for the fantastic review! We’re also happy that you found Intuitive Shipping and that our team has been able to support you so effectivefly in the early stages. Thank you for helping others make an informed decision, and we truly appreciate you sharing your experience. If you ever need a hand or want to explore new setup possibilities, just let us know - we’re always here to lend a hand!

Best regards,

Ron Anderson
Technical Strategist

March 26, 2025

From day 1 Intuitive Shipping has been wonderful to work with. They have a lot of customization options, we didn't think there would be an app out there to meet our exact needs but they made it happen. There support is top tier and better than practically any other app we use on Shopify. They offer they're time to get on zoom with you and go over anything you need, even setting it up for you. Anyways highly recommend, thanks for all the support!

Sunbeam Candles
United States
10 months using the app
Intuitive Shipping Inc replied April 17, 2025

Thank you so much for the kind words and recommendation! We’re thrilled to hear that Intuitive Shipping has been a great fit for your unique requirements and that it's giving you the flexibility you need. It means a lot to know our support team stands out. We take pride in being hands-on and always ready to hop on a call when needed.

If you ever need anything down the road, just reach out. We're here to help!

Best regards,

Ron Anderson
Technical Strategist

March 20, 2025

I had tried at least five other shipping apps before stumbling upon Intuitive Shipping—WOW! This app has been amazing. It integrates seamlessly with not only Shopify but also ShipStation. It has streamlined our different pricing methods and made our shipping cost calculations much more accurate. It has also allowed us to offer free shipping scenarios that differentiate between various carriers and product lines.

What has been so refreshing is the customer support. I was able to speak with a real, live person who helped me set up our shop. They were incredibly knowledgeable and great to work with. I truly felt like a valued customer because the representative took the time to understand my needs and then helped me customize the app to fit our unique business model.

I am so happy I stumbled upon this app—it has saved me a lot of hassle and is also user-friendly. While the app is a bit more expensive than others I tried, the superb customer service makes it well worth the investment. Plus, I didn’t find any other apps that integrate with ShipStation. After spending hours on the help desk with ShipStation and Shopify—only to go nowhere—this app solved the problem we were having.

Thank you, Intuitive Shipping! You all rock!

Madhatter Magic Shop
United States
9 days using the app
Intuitive Shipping Inc replied March 24, 2025

Wow, this review rocks! Thank you for such an incredibly thoughtful message and for helping others make an informed decision. We know you have a choice, so we’re glad you found your way to Intuitive Shipping and that it’s been a game-changer for your setup. It’s great to hear that the integration with ShipStation is working well and helping you manage your shipping complexity with ease. We also love knowing our support team made you feel understood and valued - that’s exactly the experience we aim to provide.

If there’s ever anything else we can do to support you, just give us a shout. We’re always here when you need us!

Best regards,

Ron Anderson
Technical Strategist

March 11, 2025

This app just works. You can set it and forget it, or you can tweak and change to your heart's content. The tutorials are easy to use and it is super-easy to schedule a screenshare meeting with their team.
I've met with two different support techs and they were both incredibly talented and attentive to my needs.
I've never felt like they want me to adopt their way of thinking, they always listen to my goal and help me use the software to achieve that goal. Give it a shot, you don't have anything to lose.

Astral
United States
Over 1 year using the app
Intuitive Shipping Inc replied March 24, 2025

Thank you so much for the fantastic review! We’re thrilled to hear that Intuitive Shipping is working seamlessly for you, whether you’re letting it run or customizing it to fit your needs. It’s great to know our support team has been attentive and focused on helping you reach your desired outcomes. That’s exactly the kind of experience we strive to deliver.

If anything more comes up or you’d like a hand fine-tuning things further, feel free to reach out. We’re always happy to help!

Best regards,

Ron Anderson
Technical Strategist

February 26, 2025

We're so happy with our decision to move to the Intuitive Shipping app! It gives us a lot of control over complex shipping rules (country restrictions by product, multiple boxes, shipping from multiple locations, etc). Not only is the product great, but the customer service is incredible! The team helped me work through different scenarios, logic through different options, and get the app up and running smoothly! They really made sure it was exactly what we needed.

Tension Climbing
United States
27 days using the app
Intuitive Shipping Inc replied March 24, 2025

Thank you for the amazing review! We’re thrilled to hear that Intuitive Shipping is giving you the tools you need to manage your shipping complexity. It’s great to know our team has been able to support you through the setup process. We’re so glad you made the switch and that it’s working exactly how you need it to!

If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,

Ron Anderson
Technical Strategist

February 4, 2025

we have been using the app for last 2 years and support is alway helpful. it is the best app for merchants where shipping rates and options are varied.

Nishi Enterprise Inc
United States
Over 4 years using the app
Intuitive Shipping Inc replied February 6, 2025

Thank you for your review and for working with Intuitive Shipping for two years! It means a lot to our team that we have been able to support accurate rate calculations for your range of bulky items.

If you ever need assistance or have a suggestion, please don’t hesitate to reach out.

Best regards,

Adriann

Operations Manager

January 29, 2025

Due to the bulky nature of many of our items the size of packaging varies greatly from order to order. We needed dynamic shipping cost calculation and Intuitive Shipping was able to meet all of our needs. This solved a huge pain point in our operation.

Setting up the system for our business took some time to get right but the team at Intuitive were helping us every step of the way. Navigating and understanding the program can be complex and unintuitive at times, but Intuitive's customer service team have a very quick response time and are efficient at solving problems.

Bramport Supply Co.
United States
Over 3 years using the app
Intuitive Shipping Inc replied February 6, 2025

Thank you for working with Intuitive Shipping for 3 years! We’re always looking to enhance our user experience, and we’d love to hear any suggestions you might have.

We’re thrilled that our team has been able to support you in resolving shipping challenges and enabling dynamic shipping cost calculations. If you ever need assistance, please don’t hesitate to reach out—we’re always here to help!

Warmest regards,

Adriann

Operations Manager

January 6, 2025

Outstanding service and expertise!

We worked with Intuitive Shipping and Paul to implement a shipping solution for Cheeky Foods, and the experience was excellent. Paul exceeded our expectations, addressing every detail with efficiency and providing clear solutions.

Thanks to his expertise, we now have an efficient and reliable shipping system.

Highly recommended.

Cheeky Foods
Australia
About 1 year using the app
Intuitive Shipping Inc replied January 15, 2025

We’re incredibly lucky to have Paul on our team! It’s wonderful to hear that our service exceeded your expectations and that you can count on Intuitive Shipping for reliable rate calculations at checkout. If you ever have questions, run into an issue, or want to explore more features, don’t hesitate to reach out—we’re here to help!

Warm regards,

Adriann
Operations Manager

December 11, 2024

Excellent App and Outstanding Support!

We've been using this app to manage our complex shipping rates, and it’s been a game changer! It offers everything we needed and more. The support team has been exceptional—always quick to respond and incredibly helpful. Paul even went above and beyond by sending a detailed training video to help us better understand our setup and optimize it moving forward.

We highly recommend this app to anyone looking for a reliable shipping solution.

Lotus Imports Ltd
United Kingdom
16 days using the app
Intuitive Shipping Inc replied December 23, 2024

We’re thrilled to have exceeded your expectations and take pride in supporting your complex shipping needs with our software and services.

If you’d like to explore additional features or require any assistance, don’t hesitate to reach out to Paul or our team.

Warm regards,

Adriann
Operations Manager