JetPrint: Print On Demand

JetPrint has a wonderful selection of products, and the quality is top notch. The design interface is super easy and I am really having a great time designing items for my customers. Jennifer in customer service is great and very helpful. The only thing I would ask for more of is greater availability as I am on East Coast Time and would be helpful to be able to reach someone during my normal work day flow.

I gave it 2 stars because it keeps asking me to rate it. I've designed and imported 2 items and it won't let me do anything else. Customer service contacted me in a days time and said clear browser cache, so I did it again. I still can't design anything and taking down the 2 products I can't trust that My customers will receive these goods if I can't even edit them or design more. If the app had worked I'd give 4 stars before I receive my sample order.

The app was easy to download and set up the account with, but could not be worked with as a popup, only within the Shopify frame. Revisions were easy enough to make, but could not be saved part way - an item MUST be completed, or all input will be lost. Then, publishing to my store, from the framed workspace, was very easy, seamless. Overall, a reasonably good experience on the creation side. I have yet to test ordering or fulfillment, so this review has nothing to say about those parts of the business relationship.

Jen and team are a delight to work with. She is extremely attentive and eager to meet and exceed your needs and expectations. Committed to, and vested in, the best possible execution of your order and the prioritizing of the unique and customer-specific deadlines. Great products, coupled by the best customer service, I now have the freedom to focus my attention elsewhere with the full assurances that I am best positioned, and fully supported by Jen and her team of solutions experts, to receive the highest level results and maximum quality potential—meeting and exceeding all of the highest standards of productivity and communication. Thank you Jen, and all of JetPrint…you certainly receive my complete endorsement with the strongest imaginable accolades.

I gave a 2 stars for numerous things, speed of shipping was about 3 weeks but no tracking was given, the quality of the watch I ordered wasn't as good as I thought it would be, it feels like it will rust easily and compared to one I looked at in town at my local jewellery store, its not as good quality, the prices should be much lower, also USD is more expensive and I cannot see the conversion once I import it to my store which is unfair, I have to guess and depending on the currency conversion I am charged extra by my bank which is not very fair for an $18USD watch cost me $38NZD if I am going to resell it I would get complaints, the watch also stopped working numerous times, so I was late for one appointment because I was counting on the watch to work but it was 1 hour late.

It's not "if things will go wrong, it's when". In those times, support is the most important thing and JetPrint has support that keeps you warm and fuzzy inside.

Tracking sucks, but definitely not the apps fault but need to adjust how they send out tracking. However, I LOVE MY SAMPLE I ORDER and will add them to my website.

I am loving the shoe options and the ease to make products so far! Just had my first order with them, so I can't wait to see their fulfillment and quality of products.

Love all the options for footwear and home and living items. Had one minor hiccup and the customer service was by far amazing. Jennifer from Partnership Management company was outstanding and had my issue fixed immediately. Thank you!

This is my 2nd review and I will improve on the star rating once the customer service improves. I have sent a couple of requests through the App under support and have not had replies. Not good when trying to set up and sell the products and have questions