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I used JetPrint to design several watches for a lifestyle brand I created as part of the Shopify platform. Everyone loves the products and I look forward to working with them on additional projects soon. Quick turnaround and great customer service. All you can ask for in a business partner. www.deltaixlife.com
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days.
The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery.
For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts).
Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to jetprintservice@gmail.com, we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation.
Truly apologize for our oversight again.
I used the older version of this app. When the new one deployed, I placed an order and was caught in the middle of both apps receiving a double charge for the item. Used the chat on the app and received quick responses and a refund for the double charge. Excellent customer service and support. The new is full of new design mockups that look wonderful and their design tool is so easy to use. Would recommend to anyone with or without much design experience. Great job JetPrint.
great selection of products to choose from and work with . i just wish some products had a different layout to work with, or a system that can mirror the other side to make customizing some products easier . that way you know for sure either both sleeves on a shirt, hoodie, jacket, or shoe will look identical to one another . other than that i have no concerns or anything really to complain about . i will say being in the United States of America, products do take some time to get here, i don't know if that's because of COVID-19 or what, but that's not a big problem for me .
I currently use 5 different Print on demand companies to support my business needs and have used well over 5 of others. This company decides to take a different approach to normal items other sell. Which I love. The only part that I wish was different is that they need a affiliate in USA. They might do a lot of business in other countries but I would bet it would double here. Also I would like to throw my name in the pot for that. I could for sure secure this affiliate for you @JetPrint. Just saying. Now just because I asked for that doesn't mean I was being generous with my words. I meant everything I said... Thank you from RioticWear.com & Camo-Toad Camoflauge
This app is Amazing, user friendly and easy to use. Because of Jet Print I have my own logo on a customized watch!
The app is very user friendly with seamless integration. I would recommend the app for anyone looking for customized products.
Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!
Hello,
We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward.
Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly.
Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service.
Thank you.
It took two weeks for Jetprint to tell me they ran out of the tote bag I ordered for my customer. Two weeks and nocontact. I have customers. I will update this review if they make it right very quickly.
Hello,
Thank you very much for your review.
We sincerely apologize for the inconvenience caused by our oversight in not promptly notifying you of the inventory issue regarding the tote bag you ordered. Rest assured, we have taken measures to rectify this situation by procuring a substantial amount of materials and ensuring ample inventory in our warehouse.
Your feedback is invaluable to us, and we deeply appreciate your understanding. Should you have any further suggestions or concerns, please do not hesitate to reach out.
Thank you.
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
