Joy Subscriptions App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (464)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app offers “insane value” for subscriptions, with low fees and strong impact on recurring revenue and cash flow. Core features are stable and easy to use, including dunning, customer portals, and a customizable, multilingual subscription widget for memberships or build‑a‑box setups. Many highlight smooth performance and exceptional live chat support, including fast customizations and full migrations from other subscription apps.
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Olivia was very helpful and quick!!!
Avery was very helpful!
Pretty good app even though there are some weird stuff here and there in UI and UX sometimes and we have to contact support. But yeah support is pretty good. Most of the team were very helpful
Zim was very helpful, very good app so far. Thanks!
We had some growing pains, but who doesn't.
Their support has been great to work with and have been able to help in any situation that has come up.
Hi team,
Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused.
1. Regarding the support experience:
We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process.
2. From the product side:
Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW)
Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable.
Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you.
Kind regards,
Joy Team
wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out
Great customer Service dealing with a Customer issue, Hana was very helpful and solved it in seconds, much appreciated
The service from Hana is very good. She has been very helpful!
Really responsive helping get things set up.
Thank you
Olivia was friendly, helpful and offered to follow up on what couldn't be addressed straight away. I have no concerns calling Olivia again.
