Joy Subscriptions App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (464)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong recurring revenue and is easier to use than other subscription tools. They like the clean, customizable widgets, flexible plans, and customer portal for pausing, swapping, and updating payments. Dunning tools help recover failed payments and stabilize cash flow. Setup, migrations, and Shopify integration are described as smooth. Support is frequently called world‑class, handling customizations, styling, translations, and troubleshooting quickly.
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This is a rating for the app support, which so far has been great. Olivia helped me out very promptly, and with clear instructions when needed.
Hena was a great support operator
Haley was a great help with my website, much appreciated! The service was fast and helpful
I write this with a lot of conflict, but even though their customer support has been replying actively their "Technicians" are not. it takes them 48 hors to actually get their technical side to reply. the import was full of problems regarding addresses. I suggest to review very very carefully the files prior to import cause they make very amateur mistakes and can messed up your whole business.
some times cheap services are expensive
Hi Colombiancoffeeus's Store owner,
Thank you for sharing your experience, and we’re truly sorry for the issues you encountered during the data import process.
We understand how important customer data accuracy is, and this situation should not have caused such inconvenience. Our technical team has since reviewed your case carefully and the address data has been corrected to match the original source.
We also appreciate your feedback regarding the response time. We are actively improving how our support and technical teams coordinate to ensure faster and smoother handling in similar cases.
If there is anything else we can assist you with, our team is always here to help and ensure everything works properly for your store.
Sincerely,
Joy Subscription Team
Always the best service!!! Ethan was super fast every time I needed something. It took me a few days to add him as a collaborator and he was right there with me every step of the way to make adjustments to my site. I have never worked with another company as good as Joy Subscriptions. BEST SERVICE EVER!
Really useful app. I wasn't sure about some features but Avery was so helpful and sorted it all out very quickly
Avery nos dio soporte y seguimiento en todo momento hasta solucionar nuestro problema
So far it's been working well for me! The support team is helpful. They respond fairly quickly. I really appreciate their hard work. This time Bill helped me. In the past, Jade, Hana, Alyssa, Charles, and Felicity helped me. Sometimes they had to talk to others, but I don't expect them to know everything perfectly (it's better they dig in instead of giving me false info like many other support teams do), and in the end all issues got solved thanks to them. So, thank you all.
Thank you so much for taking the time to share such a thoughtful review.
We’re really happy to hear that the app has been working well for you and that our support team has been able to help along the way. Your kind words about Bill, as well as Jade, Hana, Alyssa, Charles, and Felicity, truly mean a lot to us. We’ll be sure to pass your appreciation on to the team.
We also really value your understanding and perspective. We believe it’s always better to take the time to double-check and dig deeper rather than provide rushed or inaccurate answers, and we’re glad this approach helped get everything resolved for you in the end.
Thank you again for your trust and encouragement. We’re always here if you need any further support.
Seems great so far. Thanks for the support from Olivia
The customer support is excellent, and we have been able to generate thousands of subscription sales using this app. We worked with Abby to resolve any questions we had and she was really helpful.
Thank you so much for your great feedback and for sharing your experience with the app.
We’re thrilled to hear that the app has helped you generate thousands of subscription sales. That’s amazing to know and truly rewarding for our team. We’re also very glad to hear that Abby was able to support you effectively and help answer all of your questions. We’ll be sure to pass along your kind words to her.
Thank you again for your trust and support. We look forward to continuing to support your success moving forward.
