Judge.me Product Reviews App

Thank you for your feedback, and we're glad to hear you've found the app's widgets and customization options useful.

We're genuinely sorry about the experience you had with the Etsy integration, particularly after spending two days manually matching your products. When you asked us whether reconnecting Etsy would affect your existing matches, we incorrectly reassured you that they would remain. Because your products had been manually matched rather than automatically matched by SKU, reconnecting cleared those mappings. We should have identified this before advising you to proceed.

Unfortunately, after investigating with our development team, we confirmed that the previous mappings cannot be restored. We've offered to recreate the mappings for you manually if you provide us with a list of the corresponding Etsy and Shopify products, so you don't have to repeat all of that work yourself.

We're also continuing to investigate the separate issue you've reported with reviewer names appearing as “Etsy customer.”

We sincerely apologize for the time and frustration this has caused, and our team will continue working with you on the remaining issues.

Thank you for taking the time to leave such detailed feedback.

We genuinely appreciate the balanced review and are glad to hear that, overall, you've been enjoying the app.

We also understand the concerns you raised around the review confirmation flow, merchant controls, and the overall review management experience. Since your review, we've been in touch via email to discuss these points in more detail. Your suggestions regarding the reviewer profile page after email confirmation and giving merchants more flexibility for legitimate review management cases have already been shared with our Product team for consideration.

We're also still keen to investigate the issue you mentioned with the review edit email not being delivered, as that isn't the experience we want anyone to have. If you have a chance to reply to our email with an example, we'll be happy to look into it for you.

Thank you again for your thoughtful feedback. Conversations like this genuinely help us improve Judge.me, and we hope we'll have the opportunity to make your experience even better over time.

We’re really sorry to hear about this frustrating experience, especially when you took the time to personally reach out to customers and then ran into issues with the review link and verification. We completely understand how important it is to have a smooth and trustworthy review flow.

We’ve already followed up with you privately and are actively investigating the specific cases you mentioned. In some situations, reviews submitted directly through the storefront widget require an additional verification step (and older orders placed before the app was installed may need manual matching), and we’re working with you to get those reviews properly verified.

Thank you again for flagging this. Our team is here to make sure everything works reliably and to help you collect reviews with confidence.

Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store.

We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant.

Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.

Thank you for your honest feedback, and we’re truly sorry for the frustration the in-app pop-ups caused. We completely understand how disruptive that can feel, and we appreciate you bringing it to our attention.

We’ve already reached out privately to discuss your preferences and can disable all pop-ups and promotional messages for your account if you prefer a cleaner experience. We’ve also shared your feedback with our product and marketing teams to help improve how in-app guidance and updates are delivered in the future.

We really value your long-term trust in Judge.me and hope we can make the experience smoother for you moving forward.

Thank you for sharing your detailed feedback, and we’re truly sorry for the frustrations you experienced with the template editor and language settings. We understand how important it is for the preview to match the live email and for the customer-facing flow to work seamlessly in your chosen language.

We’ve already reached out privately to address the issues you mentioned. In particular, switching from the Smart template to a Custom template provides much more control over formatting and language, and avoids the limitations you ran into. Our team also offered extended support to help set this up if you decide to give us another try.

We appreciate you taking the time to point out these pain points, it helps us improve both our product and support. We’re committed to making the experience smoother and more reliable, and we hope to have the opportunity to regain your trust.

Vielen Dank für Ihr Feedback, und es tut uns leid, dass automatische Bewertungsanfragen verschickt wurden, bevor Sie dazu bereit waren. Standardmäßig ist diese Funktion beim Setup aktiviert, damit Händler sofort mit dem Sammeln von Bewertungen starten können. Wir verstehen jedoch, dass dies nicht immer erwünscht ist.

Zur Klarstellung: Sie haben jederzeit die volle Kontrolle und können Bewertungsanfragen in den Einstellungen jederzeit deaktivieren oder pausieren. Außerdem lassen sich unerwünschte Bewertungen problemlos archivieren oder ausblenden, sodass sie nicht im Shop erscheinen.

Wir haben Sie bereits direkt kontaktiert und würden uns sehr freuen, wenn wir in Zukunft noch einmal die Gelegenheit bekommen, Ihnen eine reibungslosere Erfahrung zu bieten.

We’re very sorry for the experience you described. We understand how disruptive this was, especially given the scale of your business and the trust you placed in our support.

We’ve followed up in detail via email, and we want to reassure you that we’re taking your feedback seriously. We’re reviewing what went wrong, both technically and in how we communicated, to ensure this doesn’t happen again. This isn’t the standard we hold ourselves to, and we truly regret the impact it had on your store.

We're committed to doing better!

Thank you so much for your kind words about Judge.me and our support team, we truly appreciate it! You also raise a very fair point about linking reviews across color variations. At the moment, this does require some setup, but we do offer a few automation options to reduce the manual work:

- Grouping by Tags: Reviews can be shared across products with specific tags. This requires providing us with the tag list, and any time new tags are added, you’d need to let us know.

- Grouping by Vendor: We can set this up once, and afterwards any new products with the same vendor will automatically share reviews.

- Grouping by Product Type: Similar to vendor, this can be run once, and any new products with the same type will automatically share reviews going forward.

We understand how important it is to simplify this process, and your feedback helps us prioritize improvements. Hopefully these options help bridge the gap for now.