Judge.me Product Reviews App

The app itself is not terribly difficult to use, but also not intuitive if you are new to this type of thing. However, I just had a fantastic experience with customer service. I imported a bunch of legacy data into shopify and had to figure out how to not have those old orders receive requests for review. The customer service team was extremely helpful and it was not an intuitive fix, so i greatly needed and appreciated their assistance. I was very worried that customers would receive review requests on purchases they'd made four years ago! But thanks to the customer service desk, crisis was averted. I would give customer servcie 5 stars - just 4 for the user-friendliness of the app itself.

Sebastian was patient and clearly explained how the AI summary works, how to remove it without affecting my reviews, and the differences between the paid and free plans. I appreciated his support. My concern remains that the AI service sentiment doesn’t account for merchant replies or how a complaint was resolved.

Van in support is great, but the app is very complex and labor-intensive. As a small business, that's exactly the kind of thing to hand off to AI (though we would never use AI for creative tasks), but Judge.me doesn't work with Claude Chrome browser control and the API is read only, so we end up using only about half the functionality we'd like. Not sure how long we can stay with it if they don't update soon.

Good product. Decent customer support. Can be a bit buggy and have had issues with duplicates. Had an import apparently looping and just importing reviews for a few months with out us knowing.

But other than that - does the job for a good price.

customer service is amazing! So I will continue for that reason. finding sharable review links, getting the widget to work with my website has been a struggle.

does everything youd want it to do, some parts are a bit clunky and hard to optimize (email requests) but its solid all round.

Agent was helpful in fixing the issue reported. As far as the app goes, this has been an ongoing issue which I have experienced everytime the theme updates. It would be nice to have Judge me fixed it once and for all instead of getting help from support everytime. Also nice to have a lower paid version instead of the 15 USD as not all businesses can afford it.

a bit confusing to use, requires custom modification to schema to have products show hasAggregateRating in google , but customer support was easy to work with, so there's that .I wish I could do more with the free version, $15 a month is STEEP for such a service.

If you are syncing reviews across platforms in my case Etsy -> Shopify. Don't forget to match SKU-s. The spreadsheet method is bad idea as it might not connect the reviews to the appropriate product.

Love this app. Just wish that when an existing customer reviews on the web and not directly from the automated email to leave a review, that it automatically detects that the email and customer matches to mark it as a "verified" customer. Several customers leave reviews on our web rather than the automated email so this has happened frequently.