Reviews (1,237)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as a clear, professional way to present size charts and recommendations that reduce uncertainty and boost conversions. They like the responsive, highly customizable tables, multiple units, and flexible display options. Many use it from free basics to advanced custom setups and report smooth storefront performance. Support is frequently praised as fast, friendly, and hands-on with setup, theme conflicts, and styling.
Refine
-
By rating
Tried out their "Plus" ($15USD/month) plan with the 2 week free trial and quit that plan before the free trial period ended as I decided to use a different app. Noticed that I was going to be billed for that plan for the month anyway 2 days before it started.
Approached support whilst it was still showing as an upcoming bill to ask about why I was getting billed even though I ended the free trial plan, and set it back to free. Didn't get a response even after multiple follow ups. Now that billing went through and they're still not responding to my messages/emails.
Now not only do I need to waste a huge amount of time to try to find a way to fight for a refund as I never used the application for a paid tier beyond the free trial period, I will also need to find a way to protect myself and ensure that they don't bill me monthly AGAIN as they do not seem to want to respond to my support enquiries.
We’re sorry for the frustration this caused, especially after you canceled the Plus trial and then saw the charge go through while you were still waiting for a response. Your messages came in over the weekend while our team was out of the office, but we understand how concerning it was to see the billing proceed without hearing back from us.
We’ve since resolved the charge through app credits earlier today. We apologize for the delay and the time you had to spend following up, and we appreciate the opportunity to make this right.
- Kiwi Management team
The training materials for implementation could be better, but the staff went above and beyond to help me custom code a solution for my product. They also provided invaluable expertise in ensuring my calculations from tech pack size chart to recommendations were accurate.
It’s wonderful to hear our team could go above and beyond with the custom coding and help make sure your tech pack size chart calculations translated accurately into recommendations! Thanks a lot for the 5-star review!
We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning.
We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing.
The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing.
The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model.
The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.
We’re sorry this plan change resulted in such an unexpected price increase, especially after years of using Kiwi and building more than 100 size charts. We understand your concerns about pricing transparency and the difficulty of moving an established setup. A member of our team has reached out directly to review your account, explain what happened, and work with you toward a fair resolution.
- Kiwi Management team
This app has been such an important addition to our store. The size charts are professional, and the recommender gives our customers the confidence they need when placing their orders. It has also helped minimize sizing questions and reduce abandoned carts by providing shoppers with the information they need to order with confidence. I've had a few questions along the way, and their customer service has always been responsive and helpful!
It’s great to hear Kiwi’s size charts and recommender are giving shoppers more confidence while reducing sizing questions and abandoned carts. We appreciate Kiwi being an important part of your store over the past eight months!
Overall a great app with very helpful support.
Some things to mention -
1. the settings could be more user friendly with more design options that does not require use of CSS.
2. Most importantly - the localization options are limited. If you are running a store with a less known language, you might have some trouble localizing. That being said, hopefully more default languages (or an option to set up a custom language) will be added soon.
Otherwise, it is great!
Thank you for the thoughtful five-star review, Elorëlle. We’re glad Kiwi and our support have been helpful, and we appreciate your ideas for easier design settings without CSS and broader localization options.
You can submit a feature request by clicking the link below:
https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b
Create an account before posting so you’ll be notified by email when our product team starts working on your request or shares an update. Please let us know if you need any help getting started.
The base app is decent, but false advertising will lead you to buying the upsell.
The translate feature clearly says "Translate your size charts and recommenders". However when you buy it and hit translate, it only translates the buttons and header.
- Content inside the size guide is not translated
- Shopify's native "Translate & Adapt" can't touch it
- Support told me you can't create per-locale Size guides, so there's no workaround
Their recommendation was to use another $40/mo translation app.
Thank you for laying this out so clearly. We’re sorry the translation feature did not meet what you expected, especially around size guide content and per-locale guides.
Our management team has followed up with you directly to review the situation, clarify the current limitations, and see how we can make this right. We’re also using your feedback to improve how Kiwi explains translation support so merchants have a clearer picture before upgrading.
- Kiwi Management team
getting in touch with support was quick an easy. been using this app for 3+ years
Support was prompt and very useful.
Prompt and useful support is exactly what we want every merchant to experience. Happy we could make things easier for you!
The size chart and recommender did not appear on the quick add slide draw. Sharky and the Kiwi size developers did an absolutely incredible job of solving the issue. Appreciate the time and effort team!
So glad Sharky and our developers could get the size chart and recommender working properly in your Quick Add drawer! Thanks for recognizing the team’s effort and for sharing such a thoughtful review.
works good, support is fast an responsive.
Nearly seven years with Kiwi means a lot to us! We’re glad the app continues to work well for you and that our team has been fast and responsive whenever you need help.
