Reviews (1,243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably delivers clear, professional size charts and recommendations that boost customer confidence and reduce sizing questions and cart abandonment. It’s praised for clean, responsive tables, strong customization for different product types and units, and easy styling to match branding. Many find it simple to set up, good value on free or low-cost plans, and highlight fast, friendly support that quickly resolves theme and customization issues.
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I’ve been using Kiwi for over two years now and have always been very satisfied, but I find the recent changes to the pricing plans absolutely ridiculous.
I used to pay $6.99 a month and could publish up to 100 size charts. Now the price has gone up to $7.99, whilst you’re only allowed to publish 10 size charts. That’s a massive downgrade for a higher price.
As if that weren’t enough, Kiwi now also charges extra based on the number of orders you receive each month. This wasn’t the case before and really makes no sense at all.
It’s a shame to see that an app I’ve enjoyed using for years is becoming increasingly expensive whilst offering less and less. Think carefully before choosing Kiwi, as I find the current value for money downright poor. There are much better competitors on the market with fair prices! Kiwi, this is a real shame
We’re sorry the recent plan changes have been such a disappointment, especially after more than two years with Kiwi. We understand why moving from your previous $6.99 plan with up to 100 charts to the current pricing and lower chart limits feels like a significant loss in value.
Our plans were restructured to better reflect different levels of app usage, but we recognize that this change does not work well for every merchant, particularly longtime users of the previous plans. We appreciate you sharing this feedback, and someone from our management team will be reaching out to you directly to discuss your concerns further.
- Kiwi Management team
Sharky is very helpful. Please provide more training for Markson, as he needs improvement as a customer service agent.
Thank you for your review and for taking the time to speak with us. We’re glad Sharky was able to help, and we hear your feedback about Markson clearly. We’ll use this as a coaching opportunity to improve how we explain setup questions and support merchants more effectively.
- Kiwi Management team
Do NOT use this app! Support is very bad, and if you are doing bigger sales, they will charge way too much. This is a very basic app that can quickly cost you hundreds a month. (without you knowing about it) Stay away!!!!
Hi Madam Muse and team,
We’re sorry to hear Kiwi did not meet your expectations. Our pricing and usage charges are clearly outlined on our website so merchants can review costs upfront, and there are no hidden charges.
Our team has reached out through your support ticket, we’d be glad to review your account details directly and help clarify anything that felt unexpected.
- Kiwi Management team
Good app for a quick size guide without cost! The support is great and fast!
We’re glad Kiwi has been a good fit for a quick size guide and that our support team was fast when you needed help. Thanks for sharing this!
Good app
Simple and to the point, we’ll take it! Thanks for the five stars and for choosing Kiwi.
Customer service has been great!
Love hearing that our customer service has been great! Thanks for sharing the kind words and for using Kiwi.
Good and quick service!
Fast and helpful is exactly what we aim for! Happy to hear you had a smooth experience with our team.
Got though the hard part of coding the custom size chart. Amazing help
We’re happy our team could help you get through the tricky coding part of the custom size chart. Thanks for calling out the support, KOLAK!
good
Glad to hear Kiwi is working well for you! Thank you for the five-star review.
Does the job nicely
Great to hear Kiwi is doing the job nicely for your store! Thanks for taking the time to leave us a five-star review.
