KNO Post Purchase Surveys

This app made it possible for us to quickly & easily launch our post-purchase survey and start gleaning lots of insightful info from our customers. The app itself is user-friendly and their hands-on support is incredible! Landon from their team was amazing in helping optimize our survey and making sure we understood all of the various KnoCommerce features available to us. I definitely recommend this post-purchase survey app!

This is definitely the best post purchase survey on the market right now. We moved over from Enquire and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.

KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we've gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!

The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.

We've been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I've been recommending it to all my DTC and e-commerce friends.

We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.

Adding KnoCommerce to our store has been a complete game-changer. Surveys have been such a crucial tool to truly understanding where the customer is during their buying journey, or even where they are in their life in general. This info helps us shape and create a better experience overall through our ads, emails, SMS, website, and everywhere else. The team is absolutely incredible and super helpful.

I also love the fact that KnoCommerce integrates with TripleWhale. Not only are we getting invaluable first-party data in the backend, but we're also closing in the gap on everyone's favorite topic, attribution.

A vital app for any bootstrapped or data-driven company.

Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions.

Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".

Kno has been a game changer for me even as a small business with not a lot of orders... (YET!) ... here's why:

It's helped me as a bootstrapped brand owner better understand where my customers are coming from, why they like my product, and what almost prevented them from buying so that I can continue to scale my business efficiently and offer a wonderful customer experience.

Being solo with a full-time job, automation is what allows me to move my business forward, and with integrations into Klaviyo I am able to trigger flows based on responses and the ability to drive action at the end of my survey is huge. Whether it's to get more social followers, brand ambassadors, word-of-mouth referrals, or UGC (via Bounty)... KNO has made it incredibly easy to stay lean and efficient with my brand and ad spend with all of the insights and capabilities.

Probably my favorite app on the app store! Here are a few reasons why:
1. Seamless install/integration - very quick set up! Nothing worse than downloading an app that takes hours to set up.
2. Phenomenal customer support: Jeremiah (who's actually the CEO) has gone above and beyond in answering my questions and even adding a few features that I requested. Love to see CEO's managing their support and suggesting best-practices.
3. Game changer for segmenting in Klaviyo (or whatever email software you use). I've learned SO much about my customers that I never knew - all because of the survey!
4. Beautiful integration on order confirmation page and great response rate.
5. Understanding your customers is CRUCIAL for increasing LTV - KnoCommerce makes this possible. Overall, couldn't be happier with this app! It's helped me tremendously with tailoring post-purchase emails to the specific customer persona. Would give more than 5 stars if I could!!