LimeSpot AI Bundles & Upsells

Awesome app and amazing support!! Very good for our store as we have seen sales increase since we started using it!!

App has no tutorial. Help files are not up-to-date. The support is terrible, never really gives a straightforward answer.
The app looks more promising that really is.

Great app. I've had it installed for a little over 24 hours and I've already made 15 sales from recommendations, so it has more than paid for itself. The default settings that they have are beautiful. Had one minor change I wanted and they took care of it right away.

*UPATED*
Recurring issue with recommendations not showing currencies correctly so effectively pricing all recommendations incorrectly, i.e higher. 4 emails to support and we have no fix and no reply from development. We are on a premium Plus plan and being charged accordingly - out of frustration have uninstalled and moved on. Appalling service at a premium price.

*Original Review*
It's a good app and does convert for us. Would rate higher if the interface was less complex.

The app gets pretty pricey once you start bringing in a lot of revenue as they take a percentage of the sales that the app generates for you.

That being said, there isn't a better app on the market for what we use it for. It gives great targeted recommendations, and the support has been really good when we need any help. Cross selling individual products is also a breeze, which was the main reason we got this app in the first place. All the extra widgets it has are just a bonus. We have used this app for a couple years now and have been fully satisfied.

Very fast support via the chat. Michelle helped us resolve some issue with manual sync of products collection. Very easy learning curve to get the app working for cross-sell/upsell. Easy to hide unwanted products from promotion. Gives us the flexibility to upsell items per category. Michelle showed us how to modify the BUY button appearance and mouse hover actions. Super easy to edit this in the custom code styling screen. Also we can add custom JavaScripts to modify the actions for the carousel slider. Michelle is one of the best customer support reps ever! She really goes the extra mile to help us. Awesome!

My site started getting reports of not loading and slow loading and I experienced this a few times until I could not ignore it any longer. I contacted Shopify to report the problem and they helped me trouble shoot slow loading and timeout of the Limespot javascript. I goto the Limespot control panel and I get this shakedown message about needing to pay $29.99 for what they deem is the service level I currently use. Regardless, I opted to remove the app and will find another. I did not like the inability to have more control over the related products. They did have a nice uninstall script. Given their change and poor performance, they are going to need it.

Update #2: Brought my review back down to a 2 star review.

Their customer service has been great to deal with, and I am very grateful for them. They bring an otherwise 1 star review up to 2.

However, the app constantly is still having problems, such as showing items that are supposed to be hidden, failing to show any text in the boxes, making major changes to the layout like adding 5+ extra rows of suggestions without anything being done on our end. The app has been the most inconsistent app we have used on shopify and likely will be switching to another alternative as a result.

Update #1: Customer service was very fast, friendly & easy to deal with. While the problem is still not fully understood, we reached a positive conclusion and the app is back up and running. Still removing 1 star due to the error that cost my business a month of missed targeted recommendations without notifying me, but overall happy with the app and how they handled this problem.

Original Review:
Once installed and running fine, at some point this app simply disconnected from our store, without notifying us.

This is the second time this app has stopped working and disconnected without notifying me. For an app that is an important part of our sales funnel, I expect to be notified the instant it becomes inactive, so we can fix it and get it back up and running. Zero notifications of this is unacceptable.

The first time it was due to a price change and ceased to work due to needing to confirm a new price point. This is understandable, but I was not made aware that this was going on, and had to fix it 100% on my end. I contacted a customer success wizard who said they would "make sure that this will be done more clearly in the future" but this was not the case today.

The current time I am still waiting to hear back from customer support as to why my recommendations are no longer showing up, and trying to fix it on my end.

Great app which helps me to increase my store's conversions and also great customer support. Recommend!

Love this app , using this since one & half year & it makes me lot of money.
Awesome support, Best of all, if you have any problem their support Sales & even CEO will come fwd to assist which never happens in any other apps. Keep up the good work. and keep introducing Awesome options ! Cheers