Reviews (504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably drives measurable revenue, often 20–30% of sales, with higher AOV and quick ROI. They like its accurate AI recommendations for upsells and cross‑sells, flexible placement across the store, and strong theme integration. Built‑in analytics and A/B testing help optimize performance. Setup is described as quick, and support is praised as fast, proactive, and skilled with complex customizations and large catalogs.
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The service given by Michael when we asked about formatting the Personalizer boxes was excellent. He also gave us links to guides to help us in the future with configuring other aspects of the app.
Our Silk products website is a little unusual in that we have a trade and retail section with two different price bands for the same product with the trade price only visible after login with a trade account, and we hope Personalizer will boost the retail side of our business, since it can't yet be applied to both.
Its a great start!
I’ve been using LimeSpot Personalizer on my Shopify store since 2019, and it’s been a game-changer for improving how my products are presented to customers. The app’s AI-driven recommendations make a difference, showing customers what they’re likely interested in based on their browsing. I love how it’s easy to set up, even for someone like me who’s not super tech-savvy. It’s also great that you can customize the look so it matches your store’s vibe perfectly. I’ve noticed better engagement and even a slight increase in sales since using it. If you’re looking for a simple yet effective way to boost conversions, I recommend giving LimeSpot a try.
App charges me almost $600 a month with no transparency. To give you an idea of how ridiculous the fluctuations in charges are: In January my sales were about $100k. I was charged $348. In July/August my sales were about the same amount over 30 days, but I was charged $587.
I left a one star review last year after they charged me over $1500+, which was shocking for a single app with unproven results.
The head of customer success responded almost immediately. They were very attentive for a week or so after that, and responded extra quickly. With every email, they begged me to edit the one-star review. The moment I did that, the head "went out of office" and never came back, and I was shunted to a customer service person.
I left it alone for a while because the charges went down for a bit after that and I thought it was acceptable for the sales volume. But now I find I'm getting charged $600+ again. When I log in to check the analytics, I am only given an overview but not access to the detailed analytics. Let that sink in. Almost $600 a month and I can't even see the data from my store.
The overview claims it's responsible for 28% of sales on my store, which is doubtful considering the bulk of my orders are single items related to my ads. I suspect if customers even interact with the boxes in any way, it counts as a sale, which is ridculous.
I've emailed them a couple of times to see if I could reduce my charge by switching from Pay as you Go to a flat rate, and they asked me to pay $450 a month or a almost $5000 a year annual fee anyway. Mind you, at that point my monthly fee on PAYG was $348.
I'm switching off soon, this app is extremely expensive with no transparency on how you're charged, and they will squeeze you for money any chance they get.
I suspect changing the boxes to another app will not only not impact sales too much, but speed up my store loading (Speed tests have indicated they are one of the bigger culprits in adding to my loading speed). The only reason I haven't switched is because their customer success person whom I believed would know what they're doing placed their boxes all over my shop and I need to make sure removing them doesn't break my store.
TLDR: Ridiculous pricing from predatory developers who will ramp up their charges when you're not paying attention and make it difficult for you to see the data justifying it, all the while collecting your data for themselves. Would not recommend.
We are very sorry you are unhappy with our pricing and services and have reached out privately to explore potential resolutions and address your concerns.
Based on your review, we can see that you feel LimeSpot lacks transparency and an explanation of how LimeSpot-driven sales are attributed.
LimeSpot uses the industry standard practice of attribution based on clicks. Established companies, from Klaviyo to Google, use this method as well. To be fair, we disregard any purchases that take place more than 7 days after a LimeSpot element is clicked.
We discuss the topic of attribution in both of the following Help Center articles. You may find some of the detailed information you are looking for in one or both of these articles:
How are LimeSpot analytics generated?
(https://support.limespot.com/en/articles/1443356-how-are-limespot-analytics-generated)
What Sale is Considered a LimeSpot Driven Sale?
(https://support.limespot.com/en/articles/2971724-what-sale-is-considered-a-limespot-driven-sale)
You have access to the “Overview” of analytics, the “Recommendations” Analytics, and the “Products” Analytics. Your account is limited to these categories because all the others available (except for “Revenue”) refer to LimeSpot features you are not using as part of your current plan. However, we believe these 3 reports should display all the information you need to understand how LimeSpot is performing in your store.
You may find the “Recommendations” Analytics page particularly informative as it allows you to view the performance of individual recommendation boxes based on the pages they live on. These analytics also include a breakdown of clicks and sales conversions. Using this information, you can get a better sense of the behavior of customers in relation to your LimeSpot boxes.
We understand that, at this time, in particular, costs can be a large pain point for brands. The pricing plans we offer customers reflect both our desire to help brands find the pricing structure that works best for them and our firm belief in the value we add to our users’ stores.
The fee for your plan is based on 2% of the LimeSpot-driven revenue. This means that, depending on the month, your fee will fluctuate based on how much revenue LimeSpot drives for a given period. If you are looking for a more predictable model for pricing, we recommend you switch to the “Essentials Plan.”
We want you to have the very best experience with LimeSpot. You will get the highest level of concierge-style support when you contact our team via email or messaging. If you have any questions or run into trouble, we’re here to help! In addition to addressing concerns and solving problems, our team is also happy to assist in configuring your LimeSpot boxes to maximize their effectiveness.
Here's to hoping you'll give us a shot to turn things around! We're committed to making things right and are eager to keep moving forward together. Thanks for sharing your feedback – it helps us improve and provide a better experience for everyone.
Easy to setup, worked pretty well out of the box and easy to customize. Plus very helpful and responsive support!
I use this app across all my sites and it does in fact increase revenue plus their support is top notch. Recommended.
Absolutely a most for any eCommerce.
Even through the basic features, you can get amazing results!
Thanks for everything.
Excellent app, excellent support. Paid for itself almost immediately. Great ROI. Thanks!
See it in action at https://arialattner.com
L'application est vraiment top car elle permet de présenter différent produit de façon automatique aux clients les plus susceptibles d'acheter.
Nous vous remercions de votre critique et sommes heureux que vous êtes contents de nos recommandations de produits.
Always excellent customer service. I had wrote to support about a short downtime & was replied back to by Reymond no more than 15 minutes later on a Sunday. Awesome
We put customer experience and satisfaction as our priority. Thank you for taking the time to leave us a great review.
This app is all you need to increase your aov and the customer support is as fast as light speed when it comes to helping you with any thing on the app! Thank's a lot!
Thank you so much for the splendid review. ✨
