Reviews (81)
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Their team is incredibly accommodating, collaborative, and truly cares about helping brands succeed. They made setup easy, listened to our needs, and consistently deliver great support.
If you value top-tier customer service and a team that feels like an extension of your brand, LiveRecover is the one.
I'll admit I was skeptical but we've been blown away by the results we've gotten and by the quality of service that LiveRecover agents have given our customers. Great team and great product!
Excellent app! Goes a long way to recover lost revenue! Our store can see a difference first week onwards. Highly recommended
Thrilled with LiveRecover, this is a no-brainer to add revenue to the business. It took me forever to pull the trigger on this and wish I had done it earlier. This is an easy way to boost revenue to your business.
Great experience so far. Onboarding was smooth. We're about 30 days in and our results are much higher than expected. Worth the money
This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.
Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.
We've generated multiple 5 figures using LiveRecover with little to no effort on our side. This is an essential app and a no-brainer for anyone selling products online. Automation and real humans build a great connection to recover those sales which never would have been driven without a simple text offering a discount. Excited to grow further with LR!
LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.
I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.
Again, thank you for your feedback and hope we can resolve this soon!
LiveRecover Team
We've been with LiveRecover for a year - and its one of my favorite apps. We love it, our customers love, it prints us money and the LiveRecover team is awesome. Whats there not to love? Our customers feel like they have a brief but direct and extremely personal line directly to our team - which sways them over to make the purchase decision. Love love love.
