Reviews (81)
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I was charged while still on a free trial. After emailing customer service (Cody) several times I have not received any response regarding my refund. ***Updated Review Dennis did reach out to me and was able to sort out the refund. I still feel there should be some transparency with the trial period and charges upon activating the account.
We do apologize that there was confusion in understanding our risk-free trial. We did refund you 100% even after you added a paid plan and had recovered sales. Hopefully, we can meet your expectations in the future.
Been using Liverecover for 2 years on multiple stores now. The recovery service is great, but what I really love is being able to read the conversation records and gather valuable data on why people are dropping off. Started scaling a new brand last month. Caught a tip from a Liverecover conversation. Updated website. Conversion rate has almost doubled! It's one of my core go-to apps.
We've been thinking of having our customer service team text customers and then we found LiveRecover. I really couldn't be happier with it. The platform is excellent. Our company is VERY focused on our brand and customer interactions and the LiveRecover reps were EXTREMELY attentive and responsive. The setup was virtually none. I had the app connected & fully functioning in about 5 minutes, with no credit card and a free trial. If there is one app you can literally add to you store in 5 minutes and make more money, this is it. No creating emails or anything. Really satisfied :)
Terrible customer service, I was charged $99 again after I deleted their app a long time. I already asked to cancel the subscription. I emailed them and heard nothing back. Refund my money!
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously to work on providing the best service. I apologize for the incorrect charge and have made sure you've been refunded. Additionally, we've checked to make sure your subscription and billing are canceled to prevent this from happening again. Apologies for the inconvenience!
Team LiveRecover
We have been using LiveRecover for about 2 years now and it is amazing. Our recovery rate has gone up 4x. It is definitely a must have! We love it.
Such easy set up .. but most importantly, I love getting to see the text interactions because the team is legit at communicating with customers. Must have for ecomm
Great app and customer service. It's significantly helped us recover our AB checkouts. A bit costly but worth it, I highly recommend it.
This app has been great for us and the team is always very responsive when we have questions or need updates.
I have been using this app for about 6+ months now. It has done wonders bringing back customers who didn't purchase on their first time. The human touch to it is excellent.
Effective order recovery solution. Intuitive dashboard and customization. Really great customer service.
