Loop Returns & Exchanges

Our team had trauma from Returnly and Loop was the solution to what we were looking for.

- Onboarding was smooth and easy, Returnly was complicated and took so long!
- Reporting is easy, Returnly was complicated and we were always missing reports.
- We were able to implement the exchange feature and gain more sales

Overall, we're very happy with Loop and the customer service they provided.

Loop has been an amazing efficiency for our business! Processing each return manually with customers via email was not only time consuming, but also not the best overall experience for our shoppers. Loop has given us a customer-facing platform that is professional and user-friendly, and has giving our team a lot of valuable time back! Their communication is quick and helpful as well. Highly recommend!

We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.

Our store has been integrated with Loop for the last 18 months. Our customers and our team have found this system easy to use and a positive impact to efficiency. The loop team have been supportive partners. Offering timely resolution to system errors as they arise as well as taking feedback for improvements into account with product updates. We are so very glad to be integrated partners with the Loop team.

We've been using Loop Returns for a couple years now. Here at Kizik, it's not about the retained revenue we get from Loop, It's about the retained customers. We know if we can get our customers into their correct shoe size they will love our product and will become lifelong customers. Loop helps us create a positive experience for all our customers, even those who need a couple tries to get the correct shoe.

We've been looking at installing Loop Returns for a few years now and was finally able to do it using the Starter Package. We are looking forwarded to continuing with Loop as our company grows and we are thankful the app has room to upgrade as well. Right now we average 30ish returns per month and this app is extremely helpful.

Setup was great and their customer service team is extremely helpful. Would recommend!

We spent a stupid amount of time talking to Loop before pulling the trigger. I'm talking like 3 ish years considering it, reevaluating it, costing it out, etc. Finally, we went for it. I honestly feel stupid having taken so much time to consider it. It paid for itself easily month 1 in just reduction of customer service volume. Their onboarding guy Mike was awesome as well. Super helpful it getting it up and running.

Loop has been incredibly useful for us! The onboarding process was a bit intimidating at first (they might have improved that since) but the fact that we don't need to process returns manually anymore (no emails, no manual refunds etc.) was absolutely WORTH IT! The entire return processing is 100% automatic and so streamlined that today we have almost ZERO interaction with customers about returns/exchanges. Highly recommended!

Loop is a great product, but their support team is also really responsive and what makes Loop my favorite partner. They're the best support team of any vendor I work with. Such a relief to know the Loop team will always reply with the right answer and usually within just a few hours. It's a bummer I never seem to catch them on live chat but they always answer my question in the first email reply so there's never back and forth.

We have been using Loop for the past couple years. The usability of Loop is one of the best things about it. Their interface makes sense and they have improved upon their options even more over the years. When issues do arise, our representative, Remi, and the support staff are quick to look into it and provide guidance or resolution. Loop helps us gain valuable insights on our customer return patterns that we were previously missing.