Reviews (446)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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App works great and very good support.
We love to help and make things simple for our merchants! Thanks for the review 💙⭐️
I appreciate Emma's help!
We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌
Wendy is GREAT!
Emma was great!
This review is truly music to our ears! Thanks for sharing!
Great support from Emma.
We love hearing about your positive experience using Loop! Thanks for sharing!
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems.
Keep on the great work!
Ninthuga was very helpful and fast :)
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!
Thank you for leaving this review and sharing your concerns- we’re truly sorry to hear about your experience as we strive to provide excellent service and ensure our customers are satisfied every step of the way.
Your feedback is crucial for us to improve, and we take it seriously. A member of our team has reached out as we’d love the opportunity to discuss this further.
Excellent support
Your support means everything to us!
Thank you for the review 🤩🙌
Always ready to help in a sec!
Thanks for sharing your great experience with us! 💙
