Reviews (446)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.

May 23, 2023

We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget

Veldskoen Shoes USA
United States
6 months using the app
Loop replied May 23, 2023

Thank you for being such a loyal and long-time customer! 🤝💙

August 3, 2026

Victoria Beckham Beauty
United States
Almost 3 years using the app
May 22, 2026

Emme Parsons
United States
Over 4 years using the app
April 15, 2026

MAKU THE LABEL
Australia
About 1 year using the app
March 27, 2026

Anna Griffin Inc.
United States
About 1 year using the app
March 2, 2026

denimist
United States
12 months using the app
January 26, 2026

Margaux
United States
Almost 7 years using the app
January 6, 2026

BOAST
United States
Almost 4 years using the app
December 18, 2025

Cotopaxi
United States
Over 8 years using the app
December 17, 2025

Mezlan Warehouse
United States
Almost 5 years using the app