Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (9,859)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high-impact reviews and UGC tool that boosts trust and conversions, with many calling it essential. They highlight strong photo/video reviews, clean customizable widgets, and reliable email flows with discounts that drive more reviews and repeat purchases. Merchants like easy setup, smooth Shopify integration, bulk review import, and structured data. Support is frequently praised as fast, proactive, and effective, even for complex technical fixes.

October 13, 2026

I have been using this for a few months now (basic version) and it's super easy to use and easy to transfer any existing reviews you may have. The team are great as well. Any issues I've had, have been picked up and resolved really quickly. Highly recommend.

My Welcove
United Kingdom
4 months using the app
October 8, 2026

Gran variedad de diseños y aplicaciones para los reviews! Me encantan los widgets para mi tienda en shopify y las opciones para ordenar y gestionar mis reviews!

La Creacion
Colombia
4 days using the app
October 6, 2026

Excellent Customer Support!

I’m very happy with the support from the Loox Product Reviews App. I had several questions and some issues I needed help with, and Jen was incredibly patient, helpful, and professional.

She took the time to send me several detailed emails with clear, step-by-step instructions and carefully followed up to make sure everything was resolved. Even when I had additional questions, she was always patient and willing to help.

Thank you, Jen, for your excellent support and for staying with me until the problem was finally solved! I really appreciate the great customer service and highly recommend Loox.

accbeads
Canada
About 1 year using the app
September 26, 2026

Loox wasent able to fix a bug in customer video uploads. I have reached out to support over 3 times and they dident resolve the issue. It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.

Biz2Gig
United States
12 days using the app
Loox replied September 30, 2026

Hey, Dan from Loox here.

Thanks for taking the time to leave us feedback, and for working with us on this.

I know we've had some back and forth here, and I want to assure you that we've been actively looking into each case. As we covered in our direct correspondence, these turned out to be separate, unrelated cases: in one, the customer did not complete the review submission. In the other, the customer attempted to upload a video and images simultaneously, which is not supported.

We're happy to continue resolving any difficulties. As usual, our support team is available 24/7. Feel free to reply to our latest message whenever it works for you.

September 24, 2026

I am already impressed. The Loox App is outstanding and pulled an additional review from the SHOP app that I couldn't figure how to bring over in a competitor's app that I had been using for the last year+. The customer support rep, Mary, answered my questions and provided links to help. I will add more later as I am transferring over everything but I love the referral capabilities, layouts and growth potential.

Epic Era Tees
United States
14 days using the app
September 20, 2026

Exceptional support from Dan and the Loox team

I contacted Loox about a historical review sync issue affecting our Shopify store. Dan picked it up, clearly explained what was happening, ran a full backfill and resync, and had the issue resolved in less than 24 hours.

What impressed me most was that this all happened over a weekend. We’ve used Loox for years and have accumulated a significant number of customer reviews, so getting the historical data correctly synced into Shopify was important to us.

I checked our catalogue afterwards and everything is now syncing exactly as it should.

A huge thank you to Dan A. for the incredibly responsive, knowledgeable and efficient support. It’s rare to receive this level of service, particularly over a weekend. Genuinely impressive.

Samson & Charlie
Australia
Over 5 years using the app
September 16, 2026

It pulled in Shop reviews I didn't even know I had. I thought i was starting from scratch. Instead I started with 80 reviews I didn't know existed and a 4.9/5 star rating.

Smith Carlos
United States
2 days using the app
September 8, 2026

We were previously with a competitor, but here we received as many responses in two days as we did there in two months.

LASER ART RN
Slovenia
2 months using the app
August 23, 2026

Fabulous app for collecting reviews, and the widgets are customizable and look great. People really like using this app to give their reviews.

Mt Lyford Honey
New Zealand
2 months using the app
August 23, 2026

Top il offre de nombreuses options d’avis, et permet de transférer des avis vérifiés. Un indispensable!

SALATI TIME
France
3 months using the app