Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (9,957)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.

February 13, 2026

Literally converted into additional sales within minutes of enabling and configuring. This is an awesome product.

2 Patriots
United States
8 months using the app
Edited March 23, 2026

Joyce was super helpful - she was able to deal with my issue very quickly. Really great customer service!

Tone Machine Tees
Canada
5 months using the app
Edited March 25, 2026

Simple and with very cool widgets!
Every time i have need help, they always reply on time

Rebalance
Chile
Over 1 year using the app
February 11, 2026

Really pleased with the help I received today. I had been unable to add the reviews to my collection page for several months and finally decided to reach out and Rain M from Loox replied immediately and inserted a custom code for me and got my problem solved in a matter of minutes from when I sent the email. Thank you so much!

Pressa Beauty
United States
11 months using the app
February 11, 2026

They're forcing me to choose the expensive plan; if I don't choose it, I can't access the app.

ComfortStep
Türkiye
5 months using the app
Loox replied February 11, 2026

Hey,

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

I’ve reached out via email to go over the plan options with you and answer any questions. Please feel free to reply whenever it’s convenient. We’re here to help!

February 10, 2026

I made a mistake during setup and had to reach out to customer service. They were quick to respond and even responded on Saturday. They got my issue cleaned up quickly. Thanks Loox support team!

GAMI
United States
4 days using the app
February 10, 2026

I had a simple question about how reviews were displaying on my site, connected with Mary in the support chat, and she had it resolved in no time. Very clear instructions with a pleasant tone. Great job, Loox.

GSC Go Science Crazy
United States
Over 4 years using the app
February 10, 2026

I like the presentation of the samples on my theme editor. Pictures are included.

Punk Purple
United States
Over 3 years using the app
February 10, 2026

Omer has been super helpful in helping me set up my reviews /widgets on my website. My template won't allow me to do so, and he helped code this. He was also very quick at getting back and responsive.

Highly recommend their service and app!!

Blanksn Jewellery
United Kingdom
Over 1 year using the app
Edited May 21, 2026

Great way to build social proof.

Salpet Australia
Australia
About 1 month using the app