Loox ‑ Product Reviews App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (9,910)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.
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great
Righteous app with the best widgets and plug ins- Thank you SHai!!
Fantastic and very easy!
great!
very niceeeee
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Molly was incredibly helpful throughout the entire process. Communication was smooth, professional, and very friendly. Thank you again, Molly!
I had an amazing experience with Joyce! Joyce went above and beyond to help me with my heavily customized Shopify theme. The issue was quite complex, but she was incredibly patient, knowledgeable, and determined to find the right solution.
She explained everything clearly, took the time to understand the problem, and never made me feel rushed. Thanks to her help, everything is now working exactly as I wanted.
It's rare to receive support of this quality. Thank you so much, Joyce—you made what felt like an impossible task so much easier. You're a real asset to the Loox support team!
Bad support. Getting support from Loox in so inconvenient compared to most other apps we use. There is no chat support. This is a major defect in my experience. I mean how much does it cost to hire 24/7 chat support for an app that has many many thousands of subscriptions? Not much. Very cheap, same cost as emailing people basically. BTW I only choose Loox app because we’ve used it for some other websites for years, and the visual appearance is generally good. For support or ease of use and for features I would never choose them. Only good for stylish online website appearance for reviewer and some email marketing programs.
Feedback for Loox: The email received was UNHELPFUL - I asked a question by email and got a bot reply. My question was: “ I can’t figure out how to modify the settings to not show the word Unverified. Please help me and change it on the settings. Of the review is not verified please do not show the work “unverified”. That’s clear enough. Yes there is a small typo but don’t you guys know English? The answer was something generic like “can you share some more details? “. I found later that a previous inquiry with same question was indeed answered in a normal helpful way. Anyway, that’s some feedback for you - communication is pretty bad.
Hey,
I'm sorry to hear your experience with our support didn't meet your expectations. I do want to mention that we offer 24/7 live chat directly through our app, as well as email support.
I've reached out to you privately so we can continue this conversation.
Loox makes reviews effortless. It looks great on-site and has noticeably improved trust and conversions.
