Loox ‑ Product Reviews App
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Reviews (9,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.
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Great app, easy to set up and use, with amazing and fast customer service. George was super helpful and made everything simple. Highly recommend
App keeps sending a monthly bill even after Uninstalling it from the store
Hey,
We’d like to clarify that Loox does not continue charging merchants after the app has been uninstalled. Any charge received after uninstalling would have been generated by Shopify while the app was still installed and active, based on the billing cycle or usage from that period. That said, we’ve reached out to you privately to look into the charges and help resolve this matter.
The operation of the App is very turnkey and the integration with a Shopify website is quite easy to manage.
Great. Just started. Now it's 10.14.2026, and Kim just handled my request to double-check that customers (previous to Loox) where emailed, and "viola!" she handled it like the pro she is. Thanks Kim!
Una aplicación muy buena, fácil de usar y que me ha ido muy bien durante todo este tiempo, muy recomendada
The team is very supportive and quick to help. Great APP
easy to follow instructions, easy to enable the app
Kim support is so good!
5/5 stars for customer service — thank you so much to Ken S, Izza P, and Rain M for all their help! The user settings could definitely be improved (i.e. being able to change the review and star color schemes and settings per each page, or being able to change the widget color schemes per each page/widget), but the app is fantastic for collecting reviews from customers.
This app is truly amazing and keeps getting better and better. We now use it across all of our e-commerce brands. It's well thought of and covers most of the common use-cases you will run into as an e-commerce operator. Most importantly, on the rare occasions when I needed support, the response time was almost immediate. Jen C is always here to make things super smooth for us on the support side. Professional and super efficient service!
