Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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It's a really great app. My costumer really love to use it and it brings me a lot of reccurent sale. Also, I had a few adjustments to make and Duraan was a great help. Thank you so much Duraan and the LL team!
Hi Milie Bijoux,
Thanks for your review! It is great to hear that your customers are loving the program 😊
Loyalty Lion made it super easy to kickstart our loyalty program! Setting up our loyalty program was super simple, even for beginners. We've noticed a significant improvement in customer retention since we started. The customizable rewards keep our customers coming back, and the user-friendly interface makes it a breeze to manage.
We continue to have success with this rewards platform. Recently, we've really ramped up our usage of the offerings and continue to have our needs met and then some. The team and our account manager are very responsive, friendly and helpful. Our account manager (Vicky) has really helped push us forward to use more functions within the platform and expand our program. She's great!
Thank you for your great review! We will pass your feedback directly on to Ellie and the team.
Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Anusha, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you for your review - We will pass your great feedback onto Ellie directly!
Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.
Thank you very much for your feedback! We will pass this directly onto our product team!
Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.
Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.
Loyalty Lion's offering allows for unique customization in order to cater to one's customer base exactly how you see fit. The team has been super helpful in answering all of our questions and helping create an offering that is set up for success.
Thank you for your review! We are glad we are delivering against expectations!
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience.
Our team is always happy to help if you run into any issues. You can reach us directly at support@loyaltylion.com or via live chat within the LoyaltyLion platform, and we’ll be glad to assist.
We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
Awesome Support Team! I always receive assistance very quickly and get very helpful tips on how to further develop the program.
Thank you for the great feedback!
We’re really pleased to hear that you’re getting quick, helpful support and practical tips to keep evolving your program. Helping you continuously improve and get more value from your loyalty strategy is exactly what we’re here for.
Working with the LoyaltyLion team has been great! They are responsive and willing to help which has been super helpful as we are a lean team.
Thank you for the kind words. We’re really glad to hear that working with the team has been a positive experience and that our responsiveness has been helpful. We’re always here to support you and look forward to continuing to work together as your programme grows.
