Reviews (541)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.

December 5, 2025

We've worked with a few loyalty programs, but the experience and service that LL offers is top notch. Onboarding with Reya was a dream and we're looking forward to experience the full benefits of the program for our customers.

AndBloom
Netherlands
About 1 month using the app
LoyaltyLion replied December 11, 2025

Thank you for the wonderful feedback. It’s great to hear that, after working with other loyalty platforms, you’ve found the experience with LoyaltyLion to stand out. Reya will be delighted to know that onboarding felt smooth and supportive from start to finish.

We’re excited for you to start seeing the full impact of the program as your customers engage - and we’re here to support you every step of the way.

December 5, 2025

Reya helped me a lot with programming the platform. Her support was very important to us. Very satisfied with the service.

LILUNDERWEAR
Canada
5 months using the app
LoyaltyLion replied December 11, 2025

Thank you for taking the time to leave this review. We’re so pleased to hear that Reya’s support made such a difference during your setup. She’ll be very happy to know her guidance and technical help were valuable to your team.

We’re glad you’re satisfied with the service, and we’re here whenever you need us as you continue building out your program.

November 26, 2025

Working with Reya was honestly such a great experience. She made every onboarding session feel easy, supportive, and clear—even when I had a lot of questions. I really appreciated how Reya tailored her advice to our client’s brand and took the time to understand what we were trying to build. A genuinely helpful and professional onboarding experience, highly recommended!

Thanks to Reya’s guidance, I feel confident and excited about launching our client’s loyalty program. Truly grateful for your help Reya!

HOW WE LIVE STORE
Australia
13 days using the app
LoyaltyLion replied November 27, 2025

Thank you so much for taking the time to share this - it’s wonderful to hear how smooth and supportive your onboarding experience felt with Reya!

We’re thrilled that you’re heading into launch feeling confident and excited. It’s been a pleasure supporting you through the setup, and we can’t wait to see your client’s programme thrive.

Thanks again for choosing LoyaltyLion!

November 6, 2025

We just launched our program, and the onboarding was fantastic!
Freya was super supportive – always quick to help, very patient, and clearly focused on our success.
Great experience overall, and we’re excited to see what’s next with LoyaltyLion!

Tabac
Germany
2 months using the app
LoyaltyLion replied November 14, 2025

Thank you for sharing such a lovely review!

It’s wonderful to hear that the onboarding experience set you up with confidence from day one. Freya will be delighted to know her support made a real difference throughout the process.

We’re excited to continue partnering with you and can’t wait to see how your programme performs now that it’s live!

October 31, 2025

We work extremely closely with Hannah Parker and she's incredibly helpful and supportive of our business goals. We have really ambitious loyalty growth objectives this financial year and having her on our account gives me great assurance that we will confidently be able to build and execute our plans.

NEOM Wellbeing UK
United Kingdom
Over 6 years using the app
LoyaltyLion replied November 14, 2025

Thank you for taking the time to leave such thoughtful feedback.

It’s fantastic to hear how closely you’ve been able to work with Hannah and that her support has aligned so well with your goals. We know how important it is to have someone who truly understands your objectives, especially when aiming for significant loyalty growth, and we're thrilled she’s been able to give you that confidence.

We really appreciate your partnership and look forward to helping you bring those plans to life over the coming year.

October 20, 2025

Loyalty Lion is a superb platform offering a wealth of possibilities and customization options.
The onboarding process is very thorough, all our questions were answered, and they helped us a lot in launching our loyalty program!
We highly recommend it to everyone!

Anybody HU
Hungary
8 months using the app
LoyaltyLion replied October 24, 2025

Thank you for the wonderful feedback! We're delighted to hear that you found LoyaltyLion’s flexibility and customisation options valuable. It’s great to know our onboarding team provided clear guidance and support throughout your launch. We really appreciate your recommendation and look forward to seeing your loyalty programme continue to thrive!

October 18, 2025

Love the app because its very customizable and integrates well with my store (Not just a widget). Reya was great during the onboarding process, very friendly and went above and beyond to help me make sure everything was working correctly. Highly recommend!

ChinChile
United States
27 days using the app
LoyaltyLion replied October 20, 2025

Thank you so much for your kind words! We're thrilled to hear that you’re enjoying how customisable LoyaltyLion is and that it integrates seamlessly with your store. It’s great to know Reya provided such friendly and proactive support during your onboarding - we’ll be sure to share your feedback with her. We really appreciate your recommendation!

October 16, 2025

Loyalty Lion has been incredible, both on the technical aspects of the platform and their customer service team. Shoutout to Sathiya for their continued support and eagerness to help us solve any technical problems. We really appreciate the entire team, they are always on hand to support.

Lullabellz
United Kingdom
Over 2 years using the app
LoyaltyLion replied October 20, 2025

Thank you so much for your lovely review! We're thrilled to hear that you’ve had such a positive experience with both the platform and our support team. Sathiya will be so pleased to know their help has made a real difference. We really appreciate your kind words and continued partnership!

September 18, 2025

LoyaltyLion has been a great platform for our rewards program! The support team is fantastic and they respond as quickly as possible. Five stars for LL!

Graf Lantz
United States
Over 3 years using the app
LoyaltyLion replied September 19, 2025

Thank you for your positive review! We’re pleased to hear that LoyaltyLion has been a great fit for your rewards program and that our support team has been able to respond quickly and helpfully. We really appreciate your feedback.

September 15, 2025

Our customers genuinely enjoy using LoyaltyLion, and it’s been a great addition to our brand experience. The platform is user-friendly, and the support team has been helpful every step of the way. Highly recommend!

Beautiful Disaster Clothing
United States
Over 4 years using the app
LoyaltyLion replied September 19, 2025

Thank you so much for your kind words! We’re thrilled to hear that your customers are enjoying the program and that LoyaltyLion has been a valuable addition to your brand experience. It’s also wonderful to know our support team has been able to help you along the way. We really appreciate the recommendation!