Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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We have just launched our Nipper Rewards loyalty programme using LoyaltyLion. Its so easy to navigate and customise, plus the support has been fantastic through our onboarding. A massive thanks to Josh, Libby and the team!
Thanks so much for taking the time to leave us a review! We're delighted to hear that you've had such a positive experience launching your programme and that you've found LoyaltyLion easy to navigate and customise. It's fantastic to know that Josh, Libby and the rest of the team provided great support throughout your onboarding, we'll be sure to pass on your kind words. We can't wait to see your new loyalty programme grow, and we're always here if you need anything!
Our experience working with Sathiya has been excellent. Working together is always very easy, and there is a consistently proactive and helpful approach when it comes to supporting us. We can always count on receiving the information we need, as well as clear guidance whenever we have any questions or issues with LoyaltyLion. The support provided has been extremely valuable, and we really appreciate the responsiveness and willingness to help.
Thank you for such a kind review. We’re so glad Sathiya’s proactive approach and clear guidance have made working with us easy, and that you can count on getting the answers you need whenever questions come up.
We look forward to supporting you further!
We are very pleased with the help provided by the team, particularly by Duraan. Their promptness and willingness to resolve issues make for a very smooth and fruitful working relationship – we are very grateful.
Thank you so much for sharing this. We're really glad Duraan's service and dedication to resolving issues have made for such a smooth working relationship.
Looking forward to continuing to support you!
Our experience with Duraan and the LoyaltyLion team has been excellent. From the very beginning, they were present throughout the entire process, always available, supportive, and attentive at every stage.
Duraan was especially professional, helpful, and detail-oriented. He made sure everything progressed smoothly, responded quickly to our questions, and was always very attentive to every detail of the process.
We really appreciated his commitment, patience, and dedication throughout the implementation. It was a pleasure working with him and having his support every step of the way.
Thank you so much, Duraan, for all your help and dedication!
Thank you for this wonderful review. We're thrilled Duraan could be there every step of the way and that his attention to detail and quick responses made the whole implementation feel smooth.
We appreciate your kind words and look forward to continue supporting you!
Overall, we have a positive impression of LoyaltyLion. We like its focus on helping brands build customer loyalty through rewarding experiences and innovation. From what we've seen, it's a customer-focused company with a strong product and clear value for ecommerce brands.
Thank you for the great review! We're delighted to hear that you've had such a positive impression of LoyaltyLion and that you value our focus on creating rewarding customer experiences. It's fantastic to know that you see the value in our platform and the impact it can have for ecommerce brands. We really appreciate your feedback and look forward to continuing to support you!
The onboarding went really well thanks to our onboarding manager Sammy and the rest of the Loyalty Lion team. The platform connects great with Shopify Plus and Klaviyo. Thanks again!
Thank you for the kind words! We're so glad the onboarding process went smoothly, and that Sammy and the team could get you up and running. It's great to hear the Shopify Plus and Klaviyo integrations are working well for you too.
Looking forward to seeing your programme grow!
Super comprehensive and easy integration!
Thanks so much for taking the time to leave us a review! We're delighted to hear that you found the integration process straightforward! If there's anything we can help with as you continue to grow your loyalty program, don't hesitate to reach out - we're always happy to help!
Alexandra has been super efficient at resolving issues. It's a real pleasure working with professionals like her. Also Sam when the onboarding.
Thank you for taking the time to leave us a review! We're glad to hear that Alexandra has been efficient in resolving any issues and that you've enjoyed working with her. It's also great to hear that Sam provided a positive onboarding experience. We'll be sure to pass your kind words on to them both! If there's anything else we can help with, we're always happy to support.
DON'T DOWNLOAD THIS APP!! CUSTOMER SERVICE IS GARBAGE AND DISMISSIVE. PREDATORY APP
We're sorry to hear that you've had this experience. This certainly isn't the level of service we aim to provide. We've reached out to you directly to better understand your concerns and see how we can help resolve them, and we're currently awaiting your response. We appreciate your feedback and hope to have the opportunity to make things right.
Sathiya is a very and fast support :D I am very happy with her service.
Thanks so much for taking the time to leave us a review! We're delighted to hear that you had a great support experience with Sathiya and that you were happy with the fast assistance provided. If there's anything else we can help with, don't hesitate to reach out!
