Lucky Orange Heatmaps & Replay
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Reviews (899)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.
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I had my 15-minute on-boarding call with Jordan yesterday and it was very useful. I've only been using the app for a few days and already it has provided me with a lot of info. Jordan enthusiastically pointed out some of the highlights of the app and the many ways to customize the reporting results. I feel better prepared to analyze the data now after our conversation.
Thank you for your review! We love talking with our customers about how to best leverage Lucky Orange, and we are glad you found the call beneficial. We are always here to support our customer's success. Again, we appreciate your review, and we are here should you need anything else!
Cheers - Jordan from Lucky Orange
Absolutely amazing features that has helped me massively in learning about my customers behaviour. Really easy to navigate and so much included in the free plan which as a new business is really handy. Thank you
These are words we love to hear! Lucky Orange has so many features that can help you see from your customers' perspective how they are interacting with your store and gain that valuable feedback. We appreciate your review and we are here should you need anything else!
Cheers - Emilia from Lucky Orange
I've been testing out Lucky Orange with a free trial and I've been really impressed since day one.
I've always thought that I didn't really need anything besides google analytics to understand how my customers were engaging with my store, so I was pleasantly surprised to find that using Lucky Orange was so much more intuitive, informative, and easier to tailor.
And the "rage clicks" feature? Don't know if I'll be able to live without it when my trial runs out. :)
Thank you for taking the time to leave us a review! We appreciate your kind words and the thorough review of your experience with Lucky Orange. Google Analytics is an incredible tool, but Lucky Orange puts together the missing pieces of the conversion puzzle by showing you more than just data points. You can see exactly what people are doing on your website and where they show frustration signals, like those rage clicks! Please don't hesitate to reach out if you need anything, and thanks again for your review. Happy tracking!
Cheers - Justin from Lucky Orange
This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part.
The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.
Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment.
Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.
We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange
This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.
These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.
Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything!
Cheers - Emilia from Lucky Orange
I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get.
I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW!
Btw, it also has a live chat functionality!
Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
It is the perfect app to see how customers visit your website. This was really helpful for me to understand where do my customers click and to increase conversions on my website.
When you need to see what people really did and experienced on your website, you shouldn't settle for anything less than perfect. We love that you've been able to eliminate guesswork and identify where your visitors are facing pain points. Thanks for leaving us a review! Our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange
Super helpful to see where visitors are clicking and spending their time. We've never had insights like this before and are really excited to see in real time how changes to our store affect the user experience and conversion funnel.
Abracadabra! It may feel like magic, but Lucky Orange provides incredible insights into visitor behavior. With our 20+ features, you can get a better picture of what your visitors are truly doing and experiencing on your website. I’m so glad we’ve been able to impress you with our technology! Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything!
Cheers - Justin from Lucky Orange
