Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (899)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.

May 20, 2025

This app is incredibly easy to install — it worked perfectly from the very first try. Within minutes, I could see valuable insights into how users interact with my website. The interface is intuitive, and the data is presented in a way that makes it simple to spot patterns and optimize the customer journey.

BIOBYME
Romania
6 days using the app
Lucky Orange LLC replied May 22, 2025

Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

May 20, 2025

Lucky Orange has completely transformed how I understand visitor behavior on my website. The live session recordings, heatmaps, and real-time analytics are incredibly insightful. I can actually see where customers drop off or get confused, which has helped me make quick and effective changes to boost conversions.

The dashboard is intuitive and the setup was super simple. As a small business owner, it's one of the best tools I’ve invested in. Highly recommended for anyone serious about optimizing their site!

ICART
United Arab Emirates
6 days using the app
Lucky Orange LLC replied May 22, 2025

We're thrilled to hear how Lucky Orange has made a positive impact across your website! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

May 16, 2025

We installed Lucky Orange and were instantly surprised at the level information we were able to obtain. I have always had data but no other tools give you the “why” around the patterns we were seeing. We were able to quickly make a list of web optimization and checkout improvements that we believe will be game changers ! Can’t wait to dig into all the other functionality. Big win for us!

Laguna Happy
United States
6 days using the app
Lucky Orange LLC replied May 22, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

May 12, 2025

Great app! Was able to really drill into my website and make some minor changes that made a huge difference in sales. Definitely would recommend to any online business ready to take their website to the next level.

Rahya Jewelry Design
United States
5 days using the app
Lucky Orange LLC replied May 15, 2025

Thanks for taking the time to leave us a review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

May 12, 2025

Jordan from Lucky Orange was incredibly helpful in showing us how to maximize features like funnel tracking and heat mapping. These tools have been game changers for understanding user behavior and optimizing our site.

onia
United States
6 days using the app
Lucky Orange LLC replied May 15, 2025

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

May 6, 2025

This app was really quick to get integrated to my site, before having the app I used have an idea what customers liked, but after getting this app I was able to see certain products / styles of products that people did not click into much. Heat map also gave good indication on what pages I should focus on improving.

Bronagh Mills Art
United Kingdom
8 days using the app
Lucky Orange LLC replied May 9, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange

May 6, 2025

I work for a kitchen shop with growing online sales and I needed a tool to make better informed decisions. I downloaded Lucky Orange because it has the heatmap tool, which I really wanted to start using. But in addition, it has lots of other measuring tools and resources that will be beneficial to our small business. I scheduled an intro call with Justin, and he was very helpful in showing me the ropes. I'm looking forward to seeing what all Lucky Orange can help us do!

Honeycomb Kitchen Shop
United States
About 4 hours using the app
Lucky Orange LLC replied May 9, 2025

Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange

Edited May 1, 2025

The app itself worked fine, but I was really disappointed with the cancellation process. After downgrading to the free plan on their website, I was still charged for another month — something I wasn’t expecting. It turns out I also needed to manually delete the app from our shop to fully stop the charges, which wasn’t clearly communicated. It was a frustrating experience, and I wish the process had been more straightforward.

Stella Wolfe
Canada
10 months using the app
Lucky Orange LLC replied April 30, 2025

We appreciate you taking the time to share your feedback and sincerely regret the inconvenience caused by the unexpected charge. We have initiated a full refund for the most recent charge, which is currently being processed by Shopify. Please be aware that Shopify manages the refund timeline, which can take up to 30 days. For any updates on the refund status, you may find it helpful to contact Shopify directly.

Best Regards - Bradley, Director of Client Services at Lucky Orange

March 3, 2025

I highly recommend lucky orange, especially for the heat maps feature as it allowed me to see where my customers and clients are clicking on my website. It is very easy to navigate and user friendly. The other features on the backend were very beneficial and helpful for me and I would highly recommend for other business owners!

Margaux Alvarez
United States
5 days using the app
Lucky Orange LLC replied March 6, 2025

These are words we love to hear! Seeing exactly what visitors and customers do and experience on your website through Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review and don't hesitate to reach out with any questions.

Cheers - Jordan from Lucky Orange

February 13, 2025

This app is great and has many in-depth features. Jordan went through pretty much every aspect of the platform during our 15 minute personalized onboarding call. The recordings & Heatmaps are most helpful in my opinion allowing you to see exactly what customers do or don't do while visiting your site.

CW
CW Dressings

CW Dressings™
United States
11 days using the app
Lucky Orange LLC replied February 17, 2025

These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15 minute call is a great way to accomplish it. Thanks again for your review and don't hesitate to reach out with any questions!

Cheers - Jordan from Lucky Orange