Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (899)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.

July 14, 2025

I previewed the app on my own and found it to be helpful.

When I got the overview from Justin. Then things really clicked and be way clearer as to how insightful Lucky Orange is.

It provides great context for what actions we need to take to ensure we're providing the best shopping experience for our customers.

Xpress Your Passion
United States
11 days using the app
Lucky Orange LLC replied July 18, 2025

Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

July 9, 2025

Lucky Orange has been a game-changer for understanding how customers interact with our site. The live visitor recordings and heatmaps helped us optimize our layout and catch issues we wouldn’t have seen otherwise. Highly recommend for any small business!

Wild Wicks Candles
United States
6 days using the app
Lucky Orange LLC replied July 11, 2025

Thank you for your review! We’re thrilled to hear that our heatmaps, session recordings and live view features have given you clear, actionable insights into your visitors’ interactions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

July 9, 2025

WOW! I wish I knew about this sooner to be honest. It has proven to be so useful in the first few days I was able to diagnose the customer journey, determine shortfalls in page design, understand user experience, and tailor my site according to the detailed insights provided by Lucky Orange. I actually feel lucky I found this app. It was so easy to install and get going that I felt like it was there the whole time waiting to be unlocked.

Recovery Laboratories
United States
5 days using the app
Lucky Orange LLC replied July 11, 2025

These are words we love to hear! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange

June 18, 2025

I'm yet to have an official onboarding call where I can understand the full benefits of lucky orange. but already through my minimal understanding I have been able to understand how people are navigating through my website and at what point they are likely to leave before checking out. I'm excited to keep using lucky orange. It's like a crystal ball into what's working for customers and what's not so you can make improvements and track results.

SERJ
New Zealand
7 days using the app
Lucky Orange LLC replied June 20, 2025

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. As for the onboarding call, please reach out to support@luckyorange.com and we can easily get that set up for you! Thanks again for your review, and don't hesitate to reach out with any questions.

Cheers - Jordan from Lucky Orange

June 17, 2025

We were able to make updates to our site within the first week of installing Lucky Orange. The data provided was helpful with seeing our customers journey.

giftboxloveco
United States
6 days using the app
Lucky Orange LLC replied June 20, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

June 17, 2025

I've been using Lucky Orange for a couple of weeks and I love it! Right away I started getting insights by watching recordings of user activity on the site and I can see the changes I'll make from that data being really beneficial to my stores conversion. Can't wait to dive in more and see the rest of the functionality!

Kiss My Acid Goodbye
United States
7 days using the app
Lucky Orange LLC replied June 20, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

June 3, 2025

Lucky Orange is a must-have!
It gives real insights into how visitors use your site — from heatmaps to session recordings. Way more helpful than just traffic numbers. We’ve used it to fix drop-offs and improve conversions fast.

POM DROPS LLC™
United States
5 days using the app
Lucky Orange LLC replied June 6, 2025

These are words we love to hear! We’re thrilled to hear that our heatmaps and session recording features have given you clear, actionable insights into your visitors’ interactions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

May 31, 2025

We’ve been using Lucky Orange for a while now, and the insights it provides are incredibly valuable. But what truly sets it apart is the amazing support team, especially Bradly, who went above and beyond to help us upgrade to the new version seamlessly.

Bradly was not only knowledgeable, but also extremely patient and responsive. He walked us through every step, answered all our questions, and made sure everything was optimized perfectly. The new version is even more intuitive, with enhanced features that are already making a big difference in how we understand user behavior.

If you’re on the fence, don’t hesitate. Between the app’s capabilities and the world-class support, Lucky Orange is a must-have for any serious eCommerce store.

Highly recommended!

HALIPAX
United States
Over 5 years using the app
Lucky Orange LLC replied June 6, 2025

Thank you for your review! We are so glad we were able to resolve your issues and get you set up for success. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Bradley from Lucky Orange

May 22, 2025

Jordan gave a fantastic, friendly, and incredibly educational presentation on Lucky Orange today for our SurgiMac Shopify store. He made the platform's powerful features, like the Cart Value Overview and pre-built funnels, easy to understand and showed us exactly how they can benefit us. We're excited to dive in and utilize Lucky Orange!

SurgiMac Dental Supply
United States
Over 1 year using the app
Lucky Orange LLC replied May 28, 2025

Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

May 20, 2025

Having using Lucky orange to check how my customers behavior is a big help, now i know what to change to have a better customer experience for my site

Nohlas
United States
4 days using the app
Lucky Orange LLC replied May 22, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange