Lucky Orange Heatmaps & Replay
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Reviews (898)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.
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Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.
Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website. Regarding your feedback, can you please respond to your last email from our team referencing this review? We value your feedback and would like to learn more about your experience. We look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!
Wow! It sounds like you were able to dive right into your visitor behavior to find insights that helped you optimize your store. Love that you were able to see which items should be restocked first or prioritized with more visibility. Thank you for sharing the Lucky Orange, and we wish you continued success! If you need anything, please don't hesitate to reach out to our team.
Cheers - Emilia from Lucky Orange
So far this app has been helpful in identifying areas on the website we need to improve by seeing at what stage do visitors leave our site. I added a second site to Lucky Orange and the Emilia was super patient and helpful with the installation as I was having some difficulty.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! We're always happy to assist and are just an email away.
Cheers - Emilia from Lucky Orange
This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.
Thanks for the sharing the Lucky Orange love! We love to hear that you've been able to get the visitor insight you need from Lucky Orange. Getting the front row seat to see everything people did and experienced on your Shopify store gives you the information you need to make improvements. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
We previously used HotJar, but changed over to Lucky Orange due to the integration with Shopify. Glad we did! It is much easier to you and and has a lot more features available. Really like the filters and heat maps for both desktop and mobile. In addition, like the customer profile information to see repeat customers within the data storage limit. I was very impressed with how the break out the events and provide tagging as well. Highly recommend!
Thanks for sharing the Lucky Orange love! We love to raise the bar high when it comes to conversion optimization tools, and it sounds like we've accomplished it! Our team has worked hard to not only bring you amazing conversion optimization features like filters, session recordings and heatmaps (to name a few) but also create a seamless integration with Shopify. Thanks again for this glowing review, and don't hesitate to reach out if you need anything. Happy tracking!
Cheers - Jordan from Lucky Orange
Fast and efficient customer service.
Product is great tracking your customer and seeing the funnel work. Still at the early stage but reviewing my traffic has given me insight on what to improve on the website.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our technology and support. Thanks for this glowing review, and happy tracking!
Cheers - Emilia from Lucky Orange
Downloaded this app and this SLOWED DOWN our entire store. Making matter worse, we already paid the premium version for 1 year, and they are not replying about a refund. This app took thousands of dollars from us! We will be contacting shopify for further escalation if we dont hear back from the app developer.
We appreciate your feedback. Our team has been actively working with you to address your concerns. We look forward to continuing the conversation with you to allow our developers to research your experience and make sure we get a resolution for you here soon.
Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. In comparison with other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. I'd be more than happy to discuss this further with you when we connect. In the meantime, here’s the link to the report if you are interested in reading it: https://www.yottaa.com/thank-you-for-downloading-the-annual-ecommerce-technology-buyers-guide/.
Best Regards - Kelsey from Lucky Orange
Their support staff (Jordan) got our store connected quickly and spent some extra time walking us through all the great features and reports in Lucky Orange. We've used Lucky Orange in the past and were impressed at the improvements they've made since then. We're excited to geek out on all the data now at our fingertips.
We're thrilled that we were able to impress you with our technology and support! Our team is known to "geek out" over visitor behavior too, so you're in good company. ;-) As someone who used both our classic and current app, we love that you've enjoyed using our newest version. It's great that you've been able to get so much from our 20+ features! Have you had a chance to try our new Discovery feature! We would love to know what you think! Thanks for sharing the Lucky Orange love, and we're here to help with any lingering questions you have! Happy tracking!
Cheers - Jordan from Lucky Orange
A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. You're right! It's very similar to a CCTV for your website! Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
